Jobs for People with MS: National MS Society

JOB REQUIREMENTS: Postion: Supervisor, Customer Care Reports To: Manager II, Customer Care Location(s): Chino, California - OR - Florence, Kentucky - OR - Milwaukee, Wisconsin HQ - HYBRID SCOPE OF ROLE: The Customer Care Supervisoris responsible for supporting organizational effectiveness by providing leadership, coaching and development for the team and driving continuous improvement to deliver on a best-in-class customer experience. This leader will provide overall direction to their group around achieving targeted KPIs and continuous improvement initiatives. This position will serve as a primary contact for internal and external customer escalations. The Customer Care Supervisor effectively performance manages direct reports. This drives a superior customer experience and fosters teamwork by engaging the team to embrace the continuous improvement mind-set. The Customer Care Supervisorrole requires a solution-oriented leaderwho can build strong internal and external customer relationships. This leader accepts a challengewith a sense of urgency, high energy, and enthusiasm. The Supervisor demonstrates an ability to help the team prioritize work to align around the customer experience goals. A CCSdemonstratesa high level of situational adaptability and flexes his/her approach real time to match the shifting demands of different situations and to enable effective coaching and development of associates. The ideal candidate thrives in a fast-paced environment, is a natural leader with a \"can do\" attitude and a strong drive to challenge the status quo. Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with \"can do\" attitudes, a willingness to learn and a passion for process improvement. MAJOR RESPONSIBILITIES: Manage workflow of department with a focuson driving increased levels of customer satisfaction and service levels Manage ongoing training, quality & new hire recruitment for Customer Care team Conduct weekly team huddle meetings & monthly on-one-one with direct reports Identify & apply career advancement opportunities for Customer Care team Supervises Direct Reportsin building strong customer relationships and delivering customer-centric solution Achieves KPIs by proactively addressing customer issues/gaining VOC Deploys 80-20 principles for overserving our strategic customers by appropriately... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0EFAA31D24474B6E