
Job Information
DEMATIC CORP Live Operations PSS Subject Matter in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: What we offer: What We Offer: * Career Development * Competitive Compensation and Benefits * Pay Transparency * Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be\$65,000 - \$140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: What You will do In this Role: Travel to customer sites, often spending multiple weeks on-site, fully immersing yourself in the customer\'s operation to understand how system issues impact their business. Develop subject matter expertise that you\'ll bring back to the home office, helping the technical support team better serve our clients. Conduct operator training that empowers customers to be more self-reliant, reducing the need for frequent technical support calls. Create comprehensive troubleshooting documents that will serve both new customer employees and the Dematic technical support desk. Use your excellent interpersonal skills to work with a diverse range of people, from highly technical staff to senior managers and executives, both at Dematic and on the customer side. Experience the excitement of traveling to new places and interacting with top-tier Dematic clients, while working with cutting-edge software and automation technology in material handling and logistics. When not at a customer site, contribute to developing knowledge base articles, standard operating procedures, and training materials to enhance our support infrastructure. Serve as the go-to expert during emergency support scenarios, helping customers quickly recover from downtime and get back to full production. Engage with a broad spectrum of Dematic teams, including sales, project management, R&D, product management, and leadership, giving you exposure to the full lifecycle of our projects. Assist with system enhancements and code fixes including deployment of those changes. What Are We Looking For: Technical Expertise: Strong foundation in material handling systems, automation, or similar technology, with the ability to quickly grasp complex systems and custom features. Field Experience: Proven experience working directly with customers in a hands-on,... For full info follow application link. Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D3C582F3B0FB445F