Jobs for People with MS: National MS Society

JOB REQUIREMENTS: Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we\'ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What you will do Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer\'s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess. How you will do it This is not a remote position; you will be onsite. Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technicians to the appropriate customerand service needs. Communicates the action plan and services to beprovideddirectlyto the customer. Ensures work has been performed to the customer\'s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily. Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits - on time. Parts ordering/PO creation support. Start-up support. Customer PO confirmation. WIP Management. Reconcile exceptions (SIR and AP). Attend weekly planning/scheduling... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/53763FC07D3E47F1 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.