Jobs for People with MS: National MS Society

JOB REQUIREMENTS: Mayfield Heights, Ohio, United States Milwaukee, Wisconsin, United States Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\'s you we would love to have you join us! Job Description As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You will support our product and service businesses, you will work in an environment where no two days are the same. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation. You will report to the Manager, Customer Care and work hybrid from 9am-6pm out of Milwaukee, WI or Mayfield Heights, OH. What you do: Work with partners to provide accelerated and valued outcomes. Prioritize the critical Moments that Matter. Have a clear understanding of measurements which measure the customer experience. Recognize customer needs and address them with urgency. Determine alternative solutions to solve the problem. Be a subject matter expert on business processes. Identify trend and opportunities for root cause resolution, escalating through the proper channel. Collaborate to develop best practices. The Essentials - You Will Have: High school diploma or GED Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: Associate\'s degree 2+ years related experience Experience interpreting and responding to customer questions and requests. Identifying the urgency of tasks and prioritize accordingly. Working well in a team environment of collaboration. Experience evaluating systems for positive end-to-end customer... For full info follow application link. Rockwell Automation is an Equal Opportunity Employer Disability/Veteran. If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at RAApplicationsupport@ra.rockwell.com. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9680713F5FE54951