Jobs for People with MS: National MS Society

JOB REQUIREMENTS: Summary This role is responsible for providing administrative support to the client services team in onboarding and managing pharmacy clients on an ongoing basis. The Client Support Specialist aids in the customer success and service departments in handling the technical side of Client Services, from having an outlook over metrics to aiding setup, implementation, integrations, and reporting. This position will require occasional virtual or in-person client interaction as well as conference attendance. As a member of the client service team, this role will primarily support the client service team in all aspects of servicing our clients and is an integral part of our team. This position requires attention to detail, strong organizational skills, and a pro-active attitude to successfully manage client-focused and operational activities, as well as working effectively with all employees at SPS Health. Our team believes in a culture of transparency, collaboration, and accountability. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Work with Director of Client Services and Client Services team to develop a deep understanding of LithiaRx\'s Formulary Management and Benefit Administration Program in its entirety. Liaison between the Benefit Administration team and Client Services Team, executing plan change, implementation, outage and additional forms needed for client workflow. Work with ALIGN team to perform implementation services and assist in administrative duties. Serve in supporting role for Client Service Team in all aspects of servicing clients Assisting in customer support and success through dealing with customer service issues and requests Engage with current clients in program offerings and formulary management protocols. Perform specific administrative tasks such as maintaining salesforce to ensure accuracy of current customer credentials within CRM. Input and update accurate client information in all systems. Collaborate with employees across all divisions, engaging to facilitate solutions Develop and maintain strong relationships with clients, Client Services team, and other employees across the company. Perform periodic check-ins with client base to ensure LithiaRx is meeting expectations, while also trying to drive additional value through service offerings. Provide quarterly business reviews with clients, primarily virtually with limited on-site reviews as needed. Align with the internal Operational Liaison and Account Management teams to implement and onboard new clients. Work effectively with employees in different locations utilizing various methods of communication (phone, email, Teams, etc.) Answer phones and other general administrative duties as needed. Maintain the confidentiality of information processed. Follow company policies and procedures. Perform other duties and responsibilities as requested or required. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications Bachelor\'s Degree or equivalent strongly preferred. Minimum of 1 year experience in customer service or account management roles. Preferable experience in the pharmacy or pharmacy benefit management industry. Preferable experience with managing customer interaction via Salesforce or another CRM tool. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Well-organized and detailed with the ability to communicate in an appropriate and timely manner. Ability to write and interpret correspondence, reporting and analytics. Ability to spea effectively to clients in person and over the phone. Thorough knowledge of the applicability of relevant laws and regulations. Ability to exercise discretion and independent judgement with respect to matters of significance. ***** APPLICATION INSTRUCTIONS: Apply Online: https://spshealth.com/careers/