Jobs for People with MS: National MS Society

The Role

CLIENT MANAGER CONSTRUCTION

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

Responsible for maintaining existing large Construction client relationships/ portfolios with accountability for client retention as well as new business development. The Client Manager Construction will manage and develop client and Willis Towers Watson relationships, and service and grow the portfolio within the business unit. The role will also be responsible for targeting and converting prospects. The principal accountability of the position is to put the interests of clients and the integrity of the market at the heart of the way you do business.

Principle Duties:

• Day to day client service, addressing requests and queries from the client, insurers and other third parties, communicating by voice as well as email (including advice on cover, contract reviews, placement of cover under the client’s global programs, negotiation and arrangement of local policies as required, issuance of evidence(s) of insurance and ongoing servicing following placement

• Provision of technical, industry and subject matter expertise where required

• Understanding the client’s business and risk management needs and delivering them through the provision of ongoing service

• Understanding the client’s global insurance program and utilizing them in accordance with the client’s insurance and risk management philosophy

• Maintenance of information on the client database

• Application of technical and client knowledge to preparation of documentation required to renew / place business within London and overseas markets (including MRCs, Endorsements etc.)

• Preparation of market presentations / underwriting submissions as required

• Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs

• Negotiation of terms and cover alterations with insurers and presentation to the client

• Completion of reports as required – applying both technical and bespoke client knowledge

• Completion of summaries of insurance for all interested parties (client / network) - applying both technical and client knowledge

• Attendance at key client and market meetings

• Working with clients, insurers and overseas network to address and resolve technical and other issues

• Liaison with other divisions/offices of Willis to access specialist expertise and provide local servicing where needed

The requirements

• Educated to degree level or relevant industry experience

• Working knowledge of P&C and Construction insurance

• Fluent in English (oral and written)

• Preferably holding/working towards a professional qualification of ACll or equivalent

• Comprehensive technical knowledge of insurance in order to deal effectively with client needs

• Effective interpersonal and communication skills with the ability to build and maintain strong relationships with the client and insurers

• Ability to deal professionally with internal and external contacts, representing the Business Unit and the wider Group with a high level of credibility

• Excellent client focus with proven experience of delivery of high levels of direct client service

• Ability to analyze situations and provide recommendations to identify optimum solutions for clients

• Good understanding of the processes that support the operating model and strategy for the Business Unit and Willis Towers Watson overall

• Experience of working with and adhering to processes and systems that support client service delivery

• Intermediate level of IT systems (as a minimum Microsoft Office)

• Intermediate knowledge of data analysis

• Good presentation skills

We are committed to equal employment opportunities at WTW