Job Information
Schneider Electric MA Customer Project Engineer - 84359 in Middletown, Pennsylvania
Customer Project Engineer - 84359
DESCRIPTION/RESPONSIBILITIES: What will you do? * Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention * Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them * Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented * Monitor and respond to voice of the customer survey responses and customer net promotor scores. Communicate these reviews/ratings with management * Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity * Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers * Utilize I2P methods * Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes) * Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production * Manage PFMEA animation and documentation with all required processes * Ensure that customer complaints lead to robustness program update (PCP, FMEA, ...) * Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport * Share critical customer feedback information with management and associates at all levels * Plan and host customer appreciation days, while including management, supervisors, employees, etc. * Select, schedule, and plan out visits to customer sites and hosting customers at our facility * Evaluate both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience * Support and influence customer centric culture * Assist with customer satisfaction and quality related projects as needed
What's in it for you? Schneider Electric offers a comprehensive benefits package to support our employees, inclusive of medical, dental, and vision plans; basic life insurance, and short and long term disability plans. We also have flexible work arrangements, paid family leaves, 401(k) * match, well-being and recognition (including service anniversary) programs, 12 paid holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), and the opportunity to purchase company stock.
Who will you report to? * Quality and Customer Experience Manager
What qualifications will make you successful for this role? * Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others * Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure * Strong collaboration skills and the ability to work in a group setting or independently * Candidate must be a self-starter, highly motivated, and results driven * Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns * Experience with Project Management techniques and strategies * Experience in Lean strategies and methodologies * Proficiency with MS Office suite of products, especially Powerpoint and Excel * Bachelor's degree in engineering, supply chain or equivalent experience * 2- 3 years' experience in project management, continuous improvement, engineering and / or supply chain
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunit es in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.