Job Information
Carnival Cruise Line Learning & Development Business Analyst in Miami, Florida
The Business Analyst – Learning & Development plays a critical role in measuring training effectiveness, tracking compliance, and providing data-driven insights to support strategic decision-making. This role will design and develop dashboards, generate reports, and analyze training impact, ensuring that L&D initiatives align with business goals.
Essential Functions:
Data Analysis & Reporting: Understand information needs for various L&D stakeholders and translate into meaningful metrics. Gather, organize, and query training data from multiple sources to measure learning effectiveness and business impact. Develop and maintain dashboards and reports for key stakeholders, leveraging tools like Tableau, Power BI, and Excel. Provide regular and ad-hoc reports on training participation, completion rates, and compliance metrics. Monitor L&D KPIs and generate periodic insights on training return on investment (ROI). Compile periodic performance / operational reports and presentations, including but not limited to HESS reports, corporate reports, quarterly management reviews and the annual training report.
Dashboard & Insights Development: Design and maintain training and compliance dashboards to ensure leadership and stakeholders have real-time access to key L&D metrics. Leverage data visualization tools (Tableau, Power BI) to create user-friendly and interactive dashboards. Identify trends and opportunities for continuous improvement in learning programs.
Training Compliance & Regulatory Tracking: Monitor training completion /compliance as needed, across several training courses. Monitor regulatory and company training requirements, flagging gaps and non-compliance risks. Collaborate with stakeholders and COE to align L&D reporting with regulatory standards. Enable training compliance monitoring through training governance mechanisms and activate appropriate stakeholders, ship and shore, as needed to mitigate risk.
Collaboration & Stakeholder Engagement: Partner with L&D leadership to define data-driven success metrics/ KPIs for training initiatives. Support training governance activities, including training rationalization exercises and process improvements. Partner with COE and stakeholders to solicit and collect feedback, propose enhancements to refine and continuously improve. Support internal teams by providing analytical expertise and training on dashboard usage.
Qualifications:
Bachelor’s degree in business Analytics, Data Science, Learning & Development, Human Resources, Industrial/Organizational Psychology, or a related field.
Master’s degree (preferred but not required) in Data Analytics, HR Analytics, Business Intelligence, or Learning Technologies.
3-5 years of experience in business analysis, HR analytics, learning & development analytics, or a related field.
Experience working with LMS platforms (LMS365 preferred) and HRIS systems (Oracle HRIS preferred).
Experience developing interactive dashboards and reports using Power BI and Tableau.
Background in measuring training effectiveness, compliance tracking, and ROI analysis.
Experience working with data warehouses (Snowflake, AWS, Oracle) for reporting and insights.
Previous experience in a corporate L&D, HR, or training compliance role is a plus.
Experience in the cruise, hospitality, or maritime industry is a bonus but not required.
Data Analytics & Reporting Tools: Power BI – Dashboard development, data visualization, and reporting. Tableau – Designing interactive dashboards and reports. Excel (Advanced) – Data manipulation, pivot tables, Power Query, and statistical analysis. SQL – Querying databases for training metrics and compliance tracking.
Learning & HR Systems: LMS365 – Extracting and analyzing training data. Oracle HRIS – HR data management and reporting. MS Forms, Qualtrics & Medallia – Survey data collection and analysis for training feedback.
Database & Cloud Platforms: Snowflake, AWS, or Oracle – Data warehousing and business intelligence reporting.
Other Skills: Data Visualization & Storytelling – Ability to translate complex data into actionable insights for stakeholders. ETL Processes – Experience with Extract, Transform, Load (ETL) for handling training data. Automation Tools – Power Automate or similar tools for streamlining reporting.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. May need to stand for long periods of time.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site wellness center at our Miami campus
#LI-Hybrid
#LI-LS1
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Carnival Cruise Line
-
- Carnival Cruise Line Jobs
