Jobs for People with MS: National MS Society

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Robert Half Desktop Support Specialist in Miami, Florida

Description

Job Summary

We are seeking a Desktop Support Specialist to provide hands-on technical support for end-users, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused approach to resolving technical challenges efficiently.

Key Responsibilities

  • Provide onsite and remote support for desktops, laptops, printers, and other peripherals.

  • Troubleshoot and resolve hardware, software, and network connectivity issues.

  • Install, configure, and update Windows/macOS operating systems and applications.

  • Manage Active Directory accounts, group policies, and user permissions.

  • Support email systems (Microsoft Outlook, Office 365, or Google Workspace).

  • Assist with VPN and remote access issues for employees working remotely.

  • Perform software installations, updates, and patches.

  • Maintain and troubleshoot SCCM, imaging, and deployment processes.

  • Set up and configure new user workstations and IT equipment.

  • Document issues, solutions, and IT procedures in the ticketing system.

  • Collaborate with other IT teams to escalate and resolve complex issues.

  • Provide basic training to users on IT best practices and security policies.

Apply today for immediate consideration!

Requirements

Qualifications

  • Education: Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

  • Experience: 2+ years of desktop support, IT helpdesk, or technical support experience.

  • Strong knowledge of Windows and macOS environments.

  • Experience with Active Directory, Group Policy, and user account management.

  • Familiarity with Microsoft Office 365, Outlook, and email troubleshooting.

  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).

  • Experience with SCCM, imaging, and software deployment tools is a plus.

  • Excellent communication and customer service skills.

  • Ability to multitask and work in a fast-paced environment.

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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