Job Information
Marriott Vacations Worldwide Coordinator Member Services Help Desk in Miami, Florida
Duties and Responsibilities:
• Answers any basic format questions in iServices an advisors may ask.
• Faxes last minute confirmations to members.
• Performs administrative duties such as writing reports, faxing, etc.
• Places units on hold for advisors requiring extended hold time.
• Assists Human Resources in booking employee confirmations weekly during specified hours and on the weekends.
• Provides support to Interval and Arise agents via phone and/or chat environment.
• Attend to Employee waitlist.
• Performs other related duties as required.
Knowledge, Abilities, and Skills:
• Must possess a minimum of eighteen months Exchange/Travel experience.
• Must be computer literate and be proficient with iServices and Microsoft Office and its applications.
• Must possess excellent problem-solving skills.
• Must possess excellent verbal and written communication skills.
• Must be able to work in a fast-paced environment.
• Must be detail oriented and possess excellent organizational skills.
• Must be able to multiple tasks.
• Must possess initiative.
• Must be able to work weekends and Holidays.
• Must be able to work 8 Hour Shifts as required.
• Must be flexible as shifts can vary during scheduled shifts, weekend shifts and shift bids (from early to late shifts).
• Must use common sense and make sound decisions.
Physical Requirements:
• Sitting, standing, walking, manual dexterity (writing, typing, handling), operation of automated equipment (computer).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Marriott Vacations Worldwide
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