Job Information
Building Services of America CONCIERGE in Miami, Florida
CONCIERGE
Job Details
Job Location
Miami - Miami, FL
Description
ESSENTIAL Function of Position :
The Concierge plays a vital role in providing exceptional service and ensuring the comfort and satisfaction of residents in a residential community or complex. This position involves a strong focus on resident engagement, security, and creating a welcoming and vibrant atmosphere. The Concierge serves as the main point of contact for residents and guests, helping, information, and assistance as needed. The way visitors are received establishes their first impression of a building. Employees therefore should be especially neat, courteous and in proper uniforms always.
Duties of Position :
Duties of position will vary at each account location and will be performed as assigned by the Manager.
Specific duties may include but are not limited to:
Key Responsibilities:
Resident Engagement:
Greet residents and guests with a warm and friendly demeanor, creating a positive first impression.
Build and maintain strong relationships with residents, addressing their needs and inquiries promptly.
Organize and oversee community events, activities, and social gatherings to foster a sense of community.
Security and Access Control:
Monitor access to the residential property, ensuring that only authorized individuals enter the premises.
Implement security protocols and procedures to maintain the safety and security of residents and their property.
Assist with emergency response and evacuation procedures as needed.
Concierge Services:
Provide a wide range of concierge services, including package acceptance, mail distribution, and reservations for amenities or services.
Assist residents with transportation arrangements, dry cleaning, pet services, and other personal requests.
Maintain a comprehensive knowledge of local attractions, services, and resources to provide recommendations to residents.
Administrative Duties:
Manage front desk operations, including answering phone calls, responding to emails, and maintaining a clean and organized lobby area.
Maintain accurate records of visitor logs, service requests, and incident reports.
Assist with administrative tasks such as maintaining resident directories and managing access cards or fobs.
Problem Resolution:
Address resident concerns, complaints, and issues in a professional and efficient manner.
Collaborate with property management to resolve maintenance, billing, or other resident-related concerns.
Supervision:
Received by Employee: Site Manager
Exercised by Employee: None
Qualifications
Edu cation:
Required: Grade school level and the ability to give and take communications.
Preferred: High school diploma or GED equivalent. Some doorman/security experience or the ability to be trained and excellent communications skills.
EXPERIENCE:
Required: Basic understanding of doormen/security and the ability to be trained. Ability to read basic operating instructions.
Preferred: One year doormen/security experience.
EQUIPMENT AND / OR MACHINES USED:
Knowledge of vacuum cleaners, manual and automatic scrubbers, shampooing equipment, various size mops, cleaning chemicals, and other miscellaneous equipment.
WORKING CONDITIONS:
The Concierge works in a residential community or complex, often in a lobby or front desk area. This role requires regular interaction with residents, guests, and property management. The position may involve exposure to varying weather conditions when assisting residents with entry or exit. The Concierge must be prepared to handle emergency situations and follow established protocols.
PHYSICAL REQUIREMENTS:
Ability to stand, walk, and sit for extended periods.
Mobility to move around the property and assist residents.
Clear vision and hearing for effective communication.
The ability to lift and/or carry up to 50-75 pounds is required. Must possess the ability to see and hear at normal levels.
ACCESS TO SENSITIVE DOCUMENTS / INFORMATION:
This position does potentially have access to items / documents left on the client desk. This position does not have access to company funds.
Describe additional requirements of this position :
Must be able to communicate effectively with the Manager. Employees will work scheduled shifts, as directed, to meet existing and changing needs of the Operations Department. Work location and shift schedules will change from time to time depending on production requirements established by the Operations department. Must be reliable and responsible and maintain good attendance. Must have ability to work in a team environment.
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by jobholders within this job. However, this description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.