Jobs for People with MS: National MS Society

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Department Support Specialistis an entry level role that is responsible for supporting our operational teams by reviewing and handling incoming mail, printing appeals and claims, supporting documentation, compiling, and mailing. The role is responsible for ensuring the security of PHI while working thru these requests, ensuring outgoing mail is addressed to the proper recipient, and tracking information is applied per guidelines. This role will also assist in supporting Health care representatives and management by participating in the QA process of the teams daily output.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 7:30am - 4:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at Jackson Memorial Hospital, 1611 North West 12th Avenue, Miami, FL 33136.

We offer 4 weeks of on-the-job training. The hours during training will be 8:00am - 5:00pm EST, Monday - Friday.

Primary Responsibilities:

• Ensuring the security of PHI while working thru the mail and support processes
• Maintaining appropriate system access needed to perform daily job functions
• Open, sort and route incoming Email to the appropriate area or delegate
• Running daily CENSUS to identify and assign referrals to Healthcare representatives
• Processing of PEN babies and Share of Cost applications
• Printing documentation such as claims, medical records, itemized bills and any necessary supporting documenting communicated by the operational team
• Ensuring accuracy and timeliness of outgoing mail, claims and documentation
• Applying appropriate tracking/mailing procedure based on defined guidelines
• Maintaining and updating inventory, tracking, mailing files and database systems
• Assisting with routine QA on work performed by team
• Collaborating on creating and providing reporting that can be shared with upper leadership and areas being supported on teams overall performance
• Operating photocopiers, scanners, copy machines, and computers
• Assist with ordering supplies when to ensure ongoing ability to perform ongoing daily functions, i.e., paper, toner, claim forms, envelopes etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED

Must be 18 years of age OR older

Bilingual fluency in English and Spanish

Previous experience on one of the following environments: 1+ years of Clerical experience in Healthcare, 1+ years of Claim Processing experience, OR 1+ years of Billing Claims experience

Microsoft Office experience including Microsoft Word (able to create, open, edit, save, print, and send word documents), Microsoft Outlook (emails and calendar events), Microsoft Excel (spreadsheets, and power point presentations), and Microsof