Jobs for People with MS: National MS Society

Job Description

A large home healthcare company is looking to hire a customer service agent to join there Information Services administrative team comprised of 5 people. This person will be responsible for answering 100+ incoming calls from clinical staff and triaging the call to the correct team depending on the issue the caller is having. This person must provide white glove service, gathering as much information as possible and documenting the issue so they next team has the details needed to resolve the call. This person must be proficient in MS office suite and comfortable using both teams and zoom on a daily basis.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1+ years of customer service experience - answering incoming calls

Experience documenting information/issues related to a call

Outgoing personality and multi tasker - must have experience answering phones while checking emails, chat lines, etc..

Experience using Teams, Zoom, Outlook, MS Suite, etc..

4 year degree Experience working in food industry

Experience using Excel and tracking team metrics

Desire to be heavily involved in team activities/ events null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.