Jobs for People with MS: National MS Society

Description We are offering a long-term contract employment opportunity for a Computer Support Specialist in Menands, New York. This role is within the tech industry, where the chosen candidate will be responsible for providing technical assistance, handling customer inquiries, and maintaining accurate customer records.

Responsibilities:

• Provide technical assistance and advice in troubleshooting account related issues, helping users navigate the site, and guiding them through appropriate solutions.

• Responsible for managing and troubleshooting issues related to Multi Factor Authentication (MFA), TL3, and RSA.

• Process Automated File Transfer (AFT) accounts for the Universal Public Health Node (UPHN) application.

• Maintain and update HCS accounts as necessary.

• Assist users in navigating and assigning roles on the HCS.

• Respond to requests and questions from both internal and external customers, including written and telephone inquiries.

• Perform and validate signature verifications.

• Operate office machinery such as photocopiers, computer printers, hand scanners, and scanners.

• Establish and update records and files, including numbering forms, coding, preparing file folders, and compiling relevant material.

• Responsible for processing paper documents for HCS accounts, including scanning the documents into a tracking system, processing the documents, and mailing necessary information. Requirements • Excellent customer service skills are necessary for dealing with the concerns of clients and colleagues.

• Ability to handle various materials and machinery related to computer systems.

• Proficiency in Microsoft Outlook for managing emails and schedules.

• Knowledge of medical coverage in relation to IT support is a plus.

• Understanding of pricing strategies for IT services.

• Experience with scanning tools and software for diagnosing system issues.

• Ability to troubleshoot hardware and software problems.

• Familiarity with consumer electronics including computers, printers, and scanners.

• Coding skills with a focus on CSS and Node for website and system maintenance.

• Experience with verification processes such as authentication and password reset.

• Proficiency in configuration management for maintaining system stability.

• Ability to effectively communicate with external customers.

• Knowledge of printer hardware including setup, maintenance, and troubleshooting.

• Experience in managing and directing incoming calls for IT support.

• Familiarity with track systems for logging and monitoring IT issues.

• Ability to provide technical assistance over the phone or in person.

• Handling phone inquiries related to IT issues and system support.

• Experience with document scanning and managing digital files.

• Understanding of photocopiers including operation, maintenance, and troubleshooting. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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