Jobs for People with MS: National MS Society

A reputable company is looking for hire a Customer Service Specialist!

Essential Functions

• Investigate customer feedback on hotel, transportation, and operational issues.

• Resolve feedback within Client SLAs.

• Improve response quality and time.

• Analyze concerns and create action plans.

• Maintain supplier relationships through calls.

• Present analysis and action plans on weekly calls with account directors.

• Prepare for Client Quarterly Business Reviews.

Skills & Qualifications

• Strong relationship-building and organizational skills.

• Ability to multi-task and meet deadlines in a fast-paced environment.

• Experience as a Hotel Front Desk Agent, Receptionist, or similar role.

• Knowledge of the travel industry.

• Proficiency in Microsoft Word, Outlook, Teams, Excel, and PowerPoint.

Education

• Associate’s or Bachelor’s degree.

• Relevant work experience in customer service / hospitality roles

Hours: 9 AM - 5 PM

Pay: $20 per hour

* For immediate consideration please reach out directly to (631) 760-3133 *

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.