Job Information
American Water Enterprises Business Support Specialist in McMurray, Pennsylvania
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Pennsylvania American Water is seeking a detail-oriented and highly organized Business Support Specialist to join our team in McMurray, PA. In this role, you will serve as key operational support and assist with creating purchase orders, paying invoices, handling customer calls and more. Our ideal candidate will be a strong communicator with the ability to prioritize and navigate different job tasks.
*Primary Role*
The Business Support Specialist provides functional, administrative, analytical and/or technical support to a department or functional area. The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs. This role may assist with fleet management, vehicle repairs and facility maintenance.
*Key Accountabilities*
- Western PA support in MyTime lead, invoicing, PO creation, timekeeper for McKeesport, BPEM's, payroll reports, postings and list for availability and overtime (contractual), updates call out lists and seniority list for Western PA, tracks "additional" vacation days for production due to the 6 day work week, tracks and updates DEP license, monthly accruals for McMurray, manages updates of DOT and driver's license renewal.
- Uses and maintains business systems and other reporting tools to enter, compile, calculate, track, reconcile, report and clean-up data pertaining to various processes which may include, but are not limited to, departmental operations, time and labor, capital programs, field projects, work orders, regulatory c mpliance and employee records.
- Analyzes and evaluates data and/or prepare variances related to specific department work processes, which may include but are not limited to: business processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
- Performs activities to monitor and maintain inventory control, evaluates inventory levels and reorders as necessary.
- May perform receiving, stocking, distributing, and packing in addition to inventory control.
- Maintains inventory records and prepares reports.
- May work with vendors to resolve routine supply and distribution discrepancies.
- Provides general administrative support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine correspondence, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, p-card/ purchasing, document preparation, special events, etc.
- Serves as a first level resource for various departmental or functional issues which may be related to customer service, operational excellence, regulatory compliance, etc.
- Answers routine questions and assists in recognizing and troubleshooting larger problems.
- Work collaboratively with other functions to optimize business performance and customer satisfaction.
- Reinforce leadership activities and decisions.
- Contribute to effective communication and culture by listening and providing feedback, supporting an open and honest work environment and cascading and sharing knowledge and information relevant to employees.
- Assist with training and development, knowledge transfer, instilling safe work practices, regulatory and environmental compliance activities.
*Knowledge/Skills*
- Demonstrated organization ability and administrative skills.
- Effective communication skills, both verbal and written.
- Demonstrated ability to manage and prioritize tasks.
- Effective problem solving and analytical ability.
- Knowledge of relevant departmental processes, safety practices and applicable regulations.
- Thorough understanding of standard business practices and principles, including basic accounting and budgeting.
- Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software.
- Understanding of collective bargaining agreements (if applicable).
*Experience/Education*
- High school diploma or equivalency required.
- Associates level degree in related field preferred.
- Minimum 2 years relevant functional work experience.
*Hours/Schedule*
- Full-time
- Monday-Friday, day shift
- Hybrid/remote work option available
*Travel Requirements*
- Local and occasional regional travel may be needed.
*Work Environment*
- Standard office environment.
- Some outdoor work may be required.
*Certifications & Licenses*