Jobs for People with MS: National MS Society

Mayfield Heights, Ohio, United States United States of America (remote) Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description As the Remote Support Engineer you will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. You will join our Vizualization Software team where you will have the opportunity to work with leading FactoryTalk OperationSuite software designed to deliver contextual, role-based information enabling decision-making to improve systems or processes across plant operation. You will will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees. This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, complex troubleshooting, technical engineering expertise, and business acumen. Your primary responsibility is to provide technical support for the FactoryTalk OperationSuite of products with a concentration on ThinManager. You will provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers. In most cases, this support will be provided via telephone. Support via email or technical notes will also be required. You may be asked to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers. You will report to the Remote Support Supervisor. The Essentials- What You Will Have: Bachelor's Degree Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred- You May Also Have: Bachelor's Degree in Electrical or Computer Engineering, Computer Science,Information Systems (other degrees considered based on relevance to the role). 2+ years experience troubleshooting, implementing, and or design of industrial process and/ or automation systems. Knowledge of PLCs, Ethernet networking, domain administration, firewall management, historians, SQL, and Human Machine Interface (HMI) systems. Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products including but not limited to FactoryTalk View Site Edition, FactoryTalk View Machine Edition, FactoryTalk ViewPoint, RSView32, and ThinManager. Experience installing, configuring and administering Microsoft Windows Server, Microsoft Active Directory and Group Policy, domains, domain trusts, domain networks, DNS, DHCP, Microsoft SQL Server, VMWare ESXi, VMWare vSphere, Hyper-V, Web-based applications, Relational Databases, and Open-Source Projects. Experience with Microsoft (RDS) Remote Desktop Services including installing the server role, licensing with RDS CALs (Client Activation Licenses), creating session collections, publishing remote apps, and troubleshooting connection issues between clients and the server. Troubleshoot complex software and hardware issues by isolating and breaking them down into smaller problems that can more easily be solved. Experience g