Job Information
Thumb Bank & Trust Customer Service Representative I in Marlette, Michigan
Thumb Bank & Trust is looking for a dependable, detail-oriented individual with an outgoing, professional personality to join our team as a full-time Customer Service Representative I at our Marlette, MI location.
SUMMARY -- The Customer Service Representative I is responsible for accurately processing customer transactions and maintaining proper cash management and balancing procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES of the position include the following as well as other duties as assigned.
- Provide exceptional customer service by exceeding customer expectations.
- Accurately process customer transactions including but not limited to deposits, withdrawals, cashing checks, and loan payments.
- Meet individual referral goals and customer service expectations.
- Proper cash management to include balancing currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
- Maintain up-to-date knowledge of and effectively communicate the bank's products and services to customers to assure their financial needs are met.
- Adhere to all bank compliance, security and regulatory policies and procedures.
- Work in a team setting and maintain a positive professional attitude.
- Answer phones professionally, assist callers, and appropriately route calls.