Job Information
Main Street Bank Teller Float in Marlborough, Massachusetts
Teller Float
Job Details
Level
Entry
Job Location
26 Forest St Operations - Marlborough, MA
Position Type
Seasonal
Salary Range
$17.00 - $18.00 Hourly
Job Category
Banking
Description
Position Title: Teller I
Status: Per Diem
FLSA Status: Non-Exempt
Reports To: Branch Manager/Assistant Manager
Department: Retail
Location: Float- All branches
That is a float position with schedules based on all branch locations.
SUMMARY:
Under the general direction of the Personal Banker II and reporting to the Branch Supervisor/Assistant Branch Manager, the Teller I, is responsible for a wide variety of basic teller line transactions including savings and checking transactions, loan payments, the sale of Money Orders and Treasures Checks. This Teller’s talent and experience must blend with the MSB values to effectively provide superior customer service to the Bank’s customers and fellow employees.
Additionally, this position embraces the established sales and service culture while maximizing their contribution to the Bank’s goals by participating in the Emmerich Program and the 7 Step Retail Sales Process providing exceptional customer service, discovering customer needs through conversations, questions, and review of their accounts, to promote and recommend Bank products and services based on their needs.
ESSENTIAL DUTIES and RESPONSIBILITIES:
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Organize teller workstation maintaining adequate cash, forms, and supply inventories for the day’s activities.
Duties include but not limited to: Providing a variety of customer savings, checking and loan payment transactions, as well as customer service such as the sale of Money Orders and Treasures Checks in conformance with established Bank policies and procedures.
Maintain accurate records of daily activities and initiate proper balancing procedures at the end of each work shift, reporting any discrepancies to the supervisor as necessary.
Researches and resolves account problems in conjunction with branch management
Develop knowledge and understanding of Bank policies, products, and services.
Promotes and explains banks services such as Online Banking, Mobile Banking, Video Connect and Safe Deposit Boxes.
Become a “team member” in department/branch, assisting with the Bank’s overall growth goals by successfully promoting new business by participating in the Emmerich Program and the 7 Step Retail Sales Process by selling products, supporting contests, and providing exceptional customer service. Discovers customer needs through conversations, questions, and review of their accounts, to promote and recommend Bank products and services based on their needs.
This position will periodically be required to participatein community events that may be outside of normal business hours.
Float roles- Regular local travel between branches to support staffing needs.
Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
Regular and consistent attendance is required to continue the high standard of customer service.
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
Other duties as assigned.
LEVEL OF RESPONSIBILITY:
On-the-job training of routine and non-routine work, completed with direct supervision and relying on related in-house training programs, specific bank policies/procedures and sales programs.
Interacts with members of the community to conduct banking needs; resolves customer issues with assistance.
EQUIPMENT REQUIRED:
Smart Phone- To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.
SKILLS REQUIRED:
High School diploma or equivalent
Related customer service and/or cash handling experience preferred
Successful completion of in-house training program
Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
A curious mindset that allows you to constantly learn and challenge the status quo.
Proficient in Microsoft Office Suite products
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment
COMPETENCIES:
Self-motivated
Coachable and demonstratable ability to take and implement feedback.
Excellent Communication Skills
Self-Monitoring
Responsiveness
Accurate attention to detail
Sound Judgement
Independent
Confidentiality, Discretion
Excellent Organizational Skills
Proficient Prioritization skills
Good mathematical problem solving
Creative and Resourceful
Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy and goals.
Computer Technology Savvy - Utilize technology/systems to improve work processes and use a range of technology to solve problems
LANGUAGE/COGNITIVE SKILLS: Thework skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The person in this position frequently communicates with customers, about banking products, their bank accounts & transactions and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:
Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.
Define problems, collect data, establish facts, and draw valid conclusions.
Read, analyze, and interpret a variety of documents such as checks, bank statements.
WORKING CONDITIONS AND PHYSICAL EFFORT:The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to:
Physical Demands/Efforts
Occasionally lift and/or move up to 25 pounds, (i.e., cash drawer, coin)
Regularly required to remain in a stationary position, 50% of the time
Occasionally required to stoop and bend
Mental & Visual Demands
Regularly operate a computer for extended periods of time
Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).
Work Environment and Hazards
Regularly move throughout the inside the Bank to access resources and individuals.
Occasional local travel for bank purposes and/or on behalf of the bank (i.e., staffing coverage, branch meetings, networking, training, community/marketing events).
The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
It is a general office environment where the noise level is moderate.
AMERICANS WITH DISABILITIES ACT
Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
Applicant notice
The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.
Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.
Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.