Jobs for People with MS: National MS Society

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

Major Responsibilities:

• Runs daily performance reports, per run, to determine each run’s “slack time” and efficiencies.

• Manages all U-zone trips.Places and schedules u-zone trips onto routes based on the hour before and hour after the requested time.Calls customer with scheduled pick-up time and notes the call-in tracker notes.Focuses on high productivity and 0 denials.Communicates to RTC Scheduling Supervisor and FT management daily what additions if any may be needed for next day service.

• Suggests possible alternative scheduling to gain optimal efficiency and customer service.

• Review schedules as generated by RTC and coordinates the generation of printed copies for dispatch and the drivers.

• Monitors “troubled” schedules and attempts to research causative events with the assistance of our Field/Road Supervisors.Works to maintain a high level of on-time performance for all scheduled runs.

• Maintains open lines of communication with the RTC scheduling function concerning route problems, and any unusual circumstances regarding routes or manifests.

• Develops, produces, and analyzes a variety of reports, recommending service and procedural changes when appropriate.

• Works with RTC customer service staff to resolve customer scheduling problems, responding to customer inquiries, and communicating with RTC staff.

• Prepares daily Driver Assignment Sheet (DAS) and Drivers Extra-Board Schedule.

• Appropriately responds to drivers’ requests for time-off as to avoid service interruptions.

• Schedules and administers routes for special FT work assignments.

• Assists Radio and Window dispatchers by providing daily lists.

• Prepares appropriate response(s) to written communications from operators regarding scheduling issues.Meets with vehicle operators when there are persistent complaints about specific routes.

• Reviews the standing order database, monitors cancellations, and offers possible alternatives to current scheduling practices to optimize overall customer productivity.

• Works closely with union members and follows the Collective Bargaining Agreement.

Minimum Education & Certifications Required:

•High school diploma or equivalent•Technical degree preferred

Experience & Skills Required:

• 2 years’ experience in an operations environment, preferably a dispatch or operational function.

• 2 years’ experience in a customer service position.

• 2 years’ experience in data entry and computer applications with a high degree of accuracy, thoroughness, analytical skills, and the necessity to work under time pressure.

• Ability to work the late afternoon through late evening, weekends, and holiday shifts.

• Ability to prioritize tasks and to manage time effectively.

• Must be self-motivated and able to achieve satisfaction from self-recognition of accomplishment.

Physical Requirements & Working Conditions (include amount of travel):

• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

• Must be able to work shifts or flexible work schedules as needed.

• 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.

• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2507

Pay Group: UC8

Cost Center: 55451

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.