Jobs for People with MS: National MS Society

JOB REQUIREMENTS: At Lakeside Foods and our family of companies, we\'re committed to providing wholesome foods to enrich people\'s lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there\'s a seat at the table for you. The Service Desk Specialist is responsible for providing first-level technical support to end-users, diagnosing and resolving technical issues, and ensuring a high level of customer satisfaction. This role involves handling service requests, incident management, and working closely with other IT teams to deliver seamless support to our internal and external customers. What You\'ll Get: At Lakeside Foods, we believe in taking care of our people. That\'s why, as part of the Lakeside family, you\'ll have a package of affordable benefit choices and resources to choose from that covers your health, well-being, family and future, including: A choice of three quality affordable healthcare coverage options Vision coverage Dental coverage Health savings account with employer contribution/flexible spending accounts Retirement planning including Profit Sharing and 401(k) match Company-provided life, AD&D, short and long-term disability insurance Generous paid time off including vacation, personal days and holidays Educational & professional development assistance Wellness programs and fitness reimbursement Career growth opportunities Friendly office environment \"Dress for your day\" dress code What You\'ll Do: Serve as the first point of contact for internal/external clients seeking technical assistance over the Service Desk portal, phone, email, or chat. Provide accurate information on IT products or services. Track, route, and redirect problems to correct resources. Maintain a high level of client satisfaction through effective communication and problem resolution. Document issues and solutions in the service desk ticketing system. What You\'ll Bring: High school diploma or equivalent; Associate\'s degree in a computer related field, preferred. Proven experience as a service desk technician or other customer support role. Basic knowledge of Windows and Microsoft Office is required. Basic networking skills Ability to communicate well with users having different levels of computer knowledge. Strong organizational and problem solving skills. Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without... For full info follow application link. An Equal Opportunity Employer M/F/D/V ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4D519506EA37476B Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.