Jobs for People with MS: National MS Society

Description

GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Working Conditions:

• Open office space on site

• Report daily to Pasay office

• The team supports Global Emerging Markets. Work hours will be based on the region supported and business strategy

• Work during PH Holidays is required when business supported is operating

• Overtime may be required on critical and peak periods

Key job responsibilities

• Understanding of Accounts Receivables process

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

• Knowing your customers to provide great support and continually look at ways to improve the customer experience

• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, noncollectable amounts are accounted for, and miscellaneous differences are cleared

• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally

• Monitor high-risk accounts and ensure timely escalation of challenges to management

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Meet the monthly productivity and collection goals

• Reconcile complex accounts and have excellent attention to detail

A day in the life

• Huddle with your team and Team Manager for quick updates, team stats, accolades, etc.

• Review your portfolio to find top priorities for the day

• Complete tasks due for the day, contacting customers and collaborating with other teams for support

• Dive deep into issues encountered and escalate if required

• Attend review meetings or trainings as necessary

• Update your records

Basic Qualifications

• Strong German and English communication skills, both written and verbal

• 2years of experience in Accounts Receivables or other customer facing department

• Ability to provide exceptional customer experience

• Good interpersonal skills and team player

• Enthusiasm for taking initiatives, meeting tight deadlines and prioritizing workload

• Proficient in Microsoft Excel and Word

Preferred Qualifications

· 2 years experience in handling business customers

· Completed process improvement initiatives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.