Jobs for People with MS: National MS Society

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Senior Application Scientist, Technical Services will provide outstanding technical support to Exact Sciences customers. This position will work individually or in collaboration with others to troubleshoot and resolve customer assay questions or issues in a timely manner. This position will lead projects to bring enhancements of current products and processes to the customer and participate in new product development and launch. This position is onsite in Madison, WI. Essential Duties Include, but are not limited to, the following: Receive and document incoming customer communications. Work cooperatively with the technical services team and internal functional departments to troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues. Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting. Conduct bench level experiments within several product areas. Prepare technical experiment reports with all technical specifications and information to present to the supervisor or project team. Lead development of training materials for internal and external customers and train customers. Coordinate with the development and marketing teams for proper implementation of new products to provide technical input and participate in decisions affecting project plans and experimental design. Prepare detailed technical protocols. Communicate the customer feedback for product requirements to the development team for better designs and implementation of new and existing products. Identify gaps in processes, make recommendations, and implement change. Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins. Identify, contribute, implement, and report on improvements in processes and products. Contribute ideas or drive improvements to team processes. Lead complex level projects, sit on core teams, and participate with complex projects. Develop white... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3DFB2DBA60F64634