Job Information
GROUP HEALTH COOP OF SOUTH CENTRAL Reception Team Supervisor in MADISON, Wisconsin
JOB REQUIREMENTS: Reception Team Supervisor Hatchery Hill Clinic - 3051 Cahill Main, 3051 Cahill Main, Fitchburg, Wisconsin, United States of America Req #1924 Tuesday, September 24, 2024 Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER 1.0 FTE / 40 hours per week. GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. Join our team and receive training, resources, competitive pay and exceptional benefits including free parking at all our locations! Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW. The Reception Team Supervisor - Clinic provides leadership, direct supervision and guidance within the reception team. The incumbent is responsible for maintaining ongoing knowledge of all functions within the reception team. The incumbent is responsible for training staff and ensuring the reception team is providing quality work and excellent customer service. The incumbent assists with the day-to-day operations of the Clinic in collaboration with the Clinic Manager. The incumbent also has responsibility to help problem solve any patient concerns or issues. Additionally, the Reception Team Supervisor is responsible for providing a wide range of administrative support activities including answering the telephone (serving as back up to nurse and practitioner phone lines), directing and checking in of patients and other customers properly, scheduling appointments, answering general questions, collecting fees, organizing the desk and maintaining paper medical record flow within the scope of both the Unit Clerk and Team Receptionist roles. The incumbent works under general supervision and review of the Clinic Manager and/or other professional staff. Job Specific Minimum Qualifications High School graduate or equivalent required. Minimum two (2) to three (3) years of work experience in a setting that requires customer service skills required. Experience in the GHC-SCW Reception department or a GHC-SCW department in a comparable position for a minimum of one (1) year is preferred. Work experience in a Medical Reception setting including Unit Clerk/Specialty Scheduler role preferred. Relevant training may be substituted for work experience. Prior experience in a leadership capacity is desirable. Previous experience using the telephone... For full info follow application link. Group Health Cooperative is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/235F42B2B1934050