Jobs for People with MS: National MS Society

JOB REQUIREMENTS: Who We Are Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. Our mission is clear produce excellent products that lead the market and exceed the expectations of our customers! The Opportunity The Product Support Specialist reports to the Customer Success Manager. As part of our team, you will be a highly visible member responsible for the post-sale success and satisfaction of Singlewire Customers. Your primary responsibility is to provide subject matter expertise to customers needing assistance with configuration, feature adoption, troubleshooting, and product training following the installation of our InformaCast and/or Visitor Aware software products. You will manage multiple engagements and drive a consistent customer experience, process adherence, and early value recognition for customers across a variety of verticals. As a Product Support Specialist, you are a product expert with the ability to transfer that knowledge to customers. This involves meeting with customers, partners, and consultants to ensure objectives are being met in a collaborative manner. You will identify, manage, and escalate any delivery roadblocks, risks, or issues. Job Responsibilities: Manage customer engagements throughout the customer lifecycle Handle high volume of customer contacts through phone and email each day Work closely with the Professional Services team to deliver post-deployment trainings Provide consultative reviews and health-checks by analyzing business needs Follow-up on outstanding Support tickets and bring to resolution Drive customer retention Work with management to improve systems and processes Reinforce the unique value and benefits of products Think with a customer-first mindset and advocate for the customer\'s needs Share customer feedback across departments to resolve customer challenges Work towards Key Performance Indicators (KPIs), both individually and as part of a team You May Be Right for Us If You Have Experience In: Excellent planning, time management, communication/negotiating, decision-making, presentation, and organizational skills A sense of urgency and ability to prioritize and focus on the critical issues with the highest business impact and ensure proactive business communication to manage and align expectations Results-oriented with proven leadership to multi-task and drive execution of deliverables Strong written and verbal communication skills and an ability to express complex technical concepts in simple terms Thrive in a... For full info follow application link. Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/034FDEC72BB744FE