Jobs for People with MS: National MS Society

AVP Banking Center Manager (Branch Manager)

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Job Description

Job Purpose and Scope

Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.

Essential Job Functions

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.

Lead and engage associates in daily huddles to support relationship-building activities.

Generate growth that supports the banks goals by retaining, growing, and attracting clients.

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.

Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.

Proactively resolve client concerns in a timely, professional, and positive manner.

Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the banks security program, policies, and procedures.

Ensure regular and effective communication with banking center team members and regional leadership.

Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.

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