Job Information
Universal Health Services DIR - CLINICAL SVCS - BH in MADERA, California
Responsibilities
River Vista Behavioral Health sits along the bluffs overlooking the San Joaquin River, this brand new, 128-bed facility, will provide high-quality and advanced behavioral health services to residents and visitors in the Central Valley. The new hospital will employ more than 250 people, including clinicians, nurses, mental health technicians, support staff and administration.
We are currently seeking a forward thinking and talented Director, Clinical Services to be part of our Leadership Team. The Director of Clinical Services, as an essential member of Senior Management, provides the leadership and strategic planning of the clinical services programs offered at the facility, ensuring programs meet the needs of the community and the facility’s performance goals and objectives. Responsibilities include the overall administrative processes and management systems for all clinical services offered at the facility, promotion and maintenance of a therapeutic environment, and development and implementation of a clinical treatment programs.
QUALIFICATIONS
Education : Graduate of an accredited school of nursing, social work, or related mental health field; Master’s Degree required.
Experience : Minimum of five (5) years experience in psychiatric/mental health field. Prefer candidates with a minimum of three (3) years experience in advanced clinical/management practice.
License: Appropriate state licensure in mental health. Preference will be given to candidates holding a LCSW licensure or greater.
Additional Requirements: Thorough knowledge of The Joint Commission, OSHA requirements, and state and federal regulatory requirements. CPR certification and successful completion of Crisis Prevention Intervention (CPI) training. CPI Training may be obtained during new hire orientation.
STANDARDS OF PERFORMANCE
THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JOINT COMMISSION STANDARDS OF PERFORMANCE.
Program Planning and Treatment
Represent the Clinical Services Department at the executive level and in consultation with the Medical Director, plan, develop and implement formal and organized clinical services programs as part of the therapeutic environment.
Develop and organize programs of clinical services based on specialized
patient populations.
Maintain an awareness of community and market-related activities which includes knowledge of the activities of other providers, needs of local payers and the political climate related to mental health.
Provide a broad vision in development of programs and evaluation of current services offered.
Strategically solve problems that encompass the larger view of the organization and establish goals by utilizing an understanding of organizational dynamics in planning and problem solving.
Remain current on all clinical techniques and provide direction to staff and facility personnel.
Participate in developing, justifying and controlling the annual budget for department personnel, facilities and equipment.
Ensure strategic program goals and objectives are consistent with overall facility goals and objectives.
Develop goals, objectives, policies and procedures related to the operational needs of the programs staff and patient care.
Consult with facility management in the development and facilitation of program activities which assure an optimal therapeutic experience for all patients
Promote a positive working and treatment environment that demonstrates regard for all individuals and quality clinical services.
Assure the application of the clinical process to each patient for provision of clinical services in the least restrictive environment.
Ensure all programs maintain current departmental manuals.
Develop and direct a system that ensures that individual patients and their families are involved in the development of individualized treatment plans.
Maintain an active involvement and awareness of all patient admissions, discharges and transfers.
Meet regularly with program managers and the Medical Director and program staff to ensure compliance with program goals and objectives.
Serve on Facility Committees and attend all committee meetings as assigned.
Qualifications
Professional Collaboration
Interface with community agencies related to delivery of clinical services, education and recruitment.
Provide services to current referral sources to assure their satisfaction and continued associations.
Allocate and coordinate program resources for marketing and referral development activities.
Provide education, support and recognition to staff participating in referral development activities.
Collaborate with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.
Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.
Ensure the implementation of an ongoing system of program orientation for patients, families and professionals and others.
Perform regularly scheduled AOC duties, hospital rounding and other related administrative mentoring duties.
Personnel Management and Staffing
Maintain and allocate a well-qualified core of staff resources, managing resource utilization and justifying usage and budget projections.
Assure that hiring, disciplinary actions and termination procedures are conducted in accordance with hospital policies.
Involve appropriate facility management in all decisions and review these decisions with CEO prior to implementation.
Assure adequate supervision and evaluation processes for all staff members and delegate these responsibilities as appropriate.
Assure adequate orientation for new employees, attending physicians/licensed practitioners and Allied Health Professionals.
Provide for educational needs and professional development of staff, which may include planning and presenting educational sessions.
Coordinate with other management concerning schedule and configuration to meet the needs and demands of the patient population and census and adjust it accordingly.
Ensure that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly.
Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program.
Create a structure that best meets the needs of the organization, particularly department organization related to supervision and assignment of staff.
Routinely review job assignments and utilization of staff.
Ensure that clinical staff actively participate as members of the interdisciplinary team.
Talent Management- Responsible for retention and engagement of employees:
Performance Management & Supervision
Fosters staff development and growth of team.
Provides regular coaching and feedback to employees to motivate performance.
Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
Maintains open communication through regular rounding and one to one meeting with employees.
Ensures staff comply with assigned education requirement in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.
Recruitment & Retention
Responsible for hiring, onboarding, and promotions for all staff within the team.
Maintains accurate job descriptions/evaluative tools for assigned staff.
Completes new-hire touch points in accordance with the facility’s Onboarding Plan.
Actively participates and champions the facility’s Service Excellence and Recognition Programs.
Develops team building initiatives to engage staff and build a positive team dynamic.
Patient Care Standards
Ensure programs adhere to specific Standards of Care of Child Patients ages 5 through 11.
Ensure programs adhere to specific Standards of Care of Adolescent Patients ages 12 through 18.
Ensure programs adhere to specific Standards of Care of Adult Patients ages 19 through 64.
Ensure programs adhere to specific Standards of Care of Geriatric Patients ages 65 and older.
Clinical Leadership
Conduct department meetings on a regular basis and ensure minutes are posted and available for the staff.
Ensure interdisciplinary treatment planning is organized with participation of all appropriate clinical disciplines.
Ensure all patient, family and referral complaints are promptly handled.
Monitor and evaluate the utilization of the patient satisfaction survey, and evaluate trends.
Ensure that the physical environment of the unit is monitored for safety, cleanliness and attractive appearance and all deficiencies are corrected in a timely manner.
Coordinate the collection of outcome data within the corporate deadline.
Continuous Quality Improvement
Ensure that a system is developed to provide continuity of care and communication with family and appropriate referral sources, and ensure the system is evaluated and reviewed regularly.
Evaluate the achievement of program goals and objectives with appropriate staff on a regular basis.
Ensure the program meets THE JOINT COMMISSION, Medicare and federal and state regulatory requirements.
Develop and implement a Performance Improvement Plan, evaluate the results monthly, and report results to the Corporate Performance Improvement Committee in a timely manner.
Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem solving actions.
Review all risk management occurrence and ensure that complete and timely reports are submitted to Risk Management.
Analyze statistical data of the program to determine and respond to trends.
Additional Standards
Assist with planning and teaching staff development programs.
Maintain a record of attendance to meet expected standards.
Demonstrate a professional attitude and supports the objectives of the facility's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community and referral courses.
Adhere to facility, department, corporate and standard policies and procedures.
Attend all mandatory facility in services and staff development activities as scheduled.
Adhere to facility standards concerning conduct, dress, attendance and punctuality.
Support facility-wide quality/performance improvement goals and objectives.
Maintain confidentiality of facility employees and patient information
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION .
Ability to serve as the organization’s primary resource regarding regulatory requirements.
Skill in understanding the expectations of The Joint Commission, and applicable state licensing requirements.
Ability to direct and prepare for The Joint Commission surveys.
Ability to direct changes or corrective actions related to regulations or survey outcomes.
Ability to interact effectively with the community and local market and network with other mental health providers.
Ability to maintain an awareness of payor needs/requirements.
Thorough knowledge of utilization review.
Thorough knowledge of managed care philosophy related to mental health services.
Skill in organizing and prioritizing workloads to meet deadlines.
Skill in telephone etiquette and paging procedures.
Effective oral and written communication skills.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgement and to maintain confidentiality of information.
Ability to work as a team player.
Ability to demonstrate tact, resourcefulness, patience and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to recognize the importance of adapting to the various patient age groups (pediatric,
adolescent, adult and geriatric).Ability to work in a fast-paced environment.
Ability to meet corporate deadlines.
Ability to react calmly and effectively in emergency situations.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.
Ability to sit for long periods of time, up to eight hours.
Ability to reach above and below the waist, turn, twist, manipulate small finger tools.
Ability to see well enough to read written materials and have the ability to discern a variety of
odors.
Ability to spend 10% of the work day outside in temperatures varying from 30F to 110F, and spend 10% of the work day inside in temperatures varying from 60F to 90F.
Ability to work in an environment in which chemicals are used in cleaning, and dust, mist and steam are frequently generated in housekeeping tasks.
Ability to occasionally handle infectious/hazardous waste.
Ability to work at a rapid pace and tolerate a variety of repetitive duties and in an environment in which the noise level is occasionally high.
Ability to hear via the telephone and paging systems.
Additional Requirements:
A strong knowledge of The Joint Commission, HCFA, OSHA regulations, and patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities. One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. UHS is recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.
EEO Statement:
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice:
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.