Jobs for People with MS: National MS Society

Description

We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team.

Responsibilities:

• Efficiently process customer orders on a daily basis

• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date

• Provide support to a high performing team of customer service representatives

• Handle a high volume of work, including emails and other correspondence

• Utilize SAP or similar ERP systems for various tasks

• Engage in both inbound and outbound customer service calls

• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations

• Oversee account management, ensuring customer satisfaction and retention.

Requirements • Proficiency in Customer Service is required, with the ability to handle and resolve customer inquiries and complaints effectively.

• Data Entry skills are essential, with a keen eye for detail to ensure all customer information is accurate and up-to-date.

• Must be capable of managing detail-oriented Email Correspondence, responding to customer emails in a timely and accurate manner.

• Proficient in Microsoft Excel, able to create spreadsheets, use formulas, and generate reports as needed.

• Familiarity with Microsoft Word, able to create, edit, and format documents effectively.

• Experience in Order Entry is necessary, with the ability to accurately input customer orders into the system.

• Strong Account Management skills are required, with the ability to manage multiple customer accounts simultaneously.

• Must be comfortable handling Inbound and Outbound Calls, providing customers with product and service information. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .