Job Information
Concentrix Senior Technical Product Manager in Lynchburg, Virginia
Job Title:
Senior Technical Product Manager
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
This position is located in Herndon, VA
Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.
Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.
Job Responsibilities :
Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap including technical vision and capabilities.
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Drives specific ad hoc analysis and presents information to management on request.
Influences product feature set or technical improvements to improve customer experience.
Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Product Execution & Technical Delivery
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum often with dependencies on other internal and external teams.
Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
Manages development of adoption tools and training materials.
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD.
Relationship & People, Professional Development
Collaborates and develops positive working relationships with many teams
Works with outside partners and other third parties.
Work Experience :
6+ years’ experience in in large scale company/ application / product environment.
6+ years of relevant Product Management experience in an agile software product development environment.
Knowledge, Skills and Abilities :
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
Agile Project Management Experience with Agile backlog/project management tools.
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
Technology Deep understanding of platform technologies and components such as security, performance, optimization, API integration.
knowledge of full technology stack on which your assigned product runs.
Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
Integration Knowledge with integration patterns, APIs, and protocols such as REST, EDI, SOAP, etc.
#LI-Onsite
#Herndon
#ConcentrixCatalyst
Location:
USA, Lynchburg, VA
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .
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