Job Information
American Printing House for the Blind Technology Quality Assurance Analyst in Louisville, Kentucky
Who is American Printing House for the Blind?Since 1858, the American Printing House for the Blind has operated in Louisville, Kentucky as the world’s largest nonprofit organization creating accessible learning experiences through educational, workplace, and independent living products and services for people who are blind and low vision.There’s no other place like it. Creating things that make a real difference in people’s lives is what we do. Mission: A world leader in empowering people who are blind or low vision by providing accessible and innovative products, materials, and services for lifelong success.ABIDE: Here at the American Printing House for the Blind, we live by the motto, “Welcome Everyone”. Many modern organizations value diversity and inclusion: we choose to go further, understanding that more must be done to foster a sense of belonging in our institution. To that end, we are committed to advancing accessibility and belonging, as well as inclusion, diversity, and equity in all aspects of our workspace, and to enriching our company with our distinct life experiences.Position OverviewUnder the supervision of the Lead Technology Quality Assurance Analyst, the Technology Quality Assurance Analyst supports the software development and customer service departments by performing application and system testing to help ensure the highest quality products are developed.This is a hybrid position for those who reside in the Louisville, KY metropolitan area. For out-of-state applicants, this is a remote role.Compensation and Benefits$50,400 - $62,500 | Salary is negotiable dependent upon experience.Benefits include but are not limited to:•Accessible, Diverse, and Inclusive Workforce•Health Insurance covered at 80% for employees - plans include family planning benefits•HSA Plan and FSA Plan - both include company contribution!•Competitive Dental and Vision Plans•Health and Well-being initiatives•401(k) Plans with company match and immediate vesting•Company provided Short Term Disability•Basic Life Insurance at no cost to employees•Voluntary Life Insurance with Accidental Death and Disability•4 weeks PTO•11 Paid Holidays•Educational Assistance and Professional Development Opportunities•Optional Hybrid Work Schedule•Voluntary Pet InsuranceMajor Duties and Responsibilities•Coordinate and execute system functional, regression, and user acceptance testing.•Create test plans, test cases, and test scripts that ensure appropriate testing of system modifications and enhancements.•Communicate with users, developers, managers, teammates, and technical support staff to understand issues and requirements as well as to share information such as testing techniques, results, and reproduction steps.•Evaluate and interpret educational and technical requirements to develop test cases.•Create or query to locate test data necessary to conduct tests.•Identify and document defects and re-test fixes.•Replicate issues as reported by users and document relevant information.•Use a team-based tool to track defects.•Test and validate training and documentation materials associated with deliverables.•Test hardware repairs as needed.•Help ensure equality by revolutionizing universal access to educational content.•Advance the state of electronic braille to keep pace with the changing demands of literacy in the information age.•Train other departments within APH on new and existing products.Education, Training, and Experience Requirements•Bachelor’s degree is preferred, but not required. A degree in Computer Science or Computer Information Systems is preferred.•1-2 years of software testing experience (through internships or other employment).•Experience with both mobile and desktop accessibility services.•Understanding of braille required.•Exposure to MS SQL or MySQL required (ability to write a query, understand how to join, group, and other elements).•Programming experience is a plus.•Basic understanding of testing Web Services in complex systems integration environments consisting of Web, Application, Database, and Integration servers.•Ability to build and maintain solid working relationships across the organization.•Excellent problem-solving, time-management, and task-prioritization skills.•Attention to detail, ability to multi-task, and adapt quickly to change.•Ability to explain issues and concepts, both verbally and in writing.•Ability to work independently with limited supervision.•Knowledge of virtual machines.•Knowledge of Mac, PC, Android, and iOS operating systems.•Public speaking experience is preferred, but not required.•Limited travel may be necessary.APH is a drug-free workplace. An offer of employment is conditioned upon successfully passing a drug screening test.American Printing House for the Blind provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to disability status, race, color, religion, age, genetics, protected veteran status, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, political affiliation, or other non-merit-based factors protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Disability/EOE/AA/M/F/Vet Employer