Job Information
Equifax, Inc. Network Control Technician in Louisville, Kentucky
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.
This is a remote position, but must be located in the Louisville area for training as needed. Shift: 11:00 pm-9:30 am (4x10), Tuesday-Saturday.
What you'll do
Troubleshoot complex network, systems, or applications processes with both intenral and external stakeholders
Identify trends and suggest improvements in products and processes
Documenting clear and precise steps in troubleshooting
Provide excellent customer service supporting Windows and Linux-based applications
What experience you'll need
High school diploma required
At least 2-4 years of experience solving system and network issues, prefferably in a call center or support center environment
What could set you apart
A computer networking or related degree
CompTIA Network or A Certification
At least 1 year of experience with Bomgar, PuTTY, WinSCP
At least 1 year of experience with a ticket system, Service Now preferred
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity