Jobs for People with MS: National MS Society

THE COMPANY

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.

Silvus StreamCaster ™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and other unmanned systems manufacturers.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected” (https://www.youtube.com/watch?v=VCJ-amP0GLc) ?

Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled and creative thinking individuals. If you are looking for a fulfilling experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY

Silvus is looking for a Sales Administrator to manage account setups and renewals and support sales team activities at trade shows and events.

The Sales Administrator reports to the Sales Operations Manager. This position is on a hybrid schedule; a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The location for this role is Silvus Technologies’ HQ in the heart of vibrant West Los Angeles .

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Support with managing individual team’s inbox to ensure timely response to inquiries.

• Receive, process, and confirm customer purchase orders.

• Enter sales orders accurately and efficiently into the CRM system.

• Collect and verify detailed end-user information for each order.

• Handle FCC Authorization Forms for US-based orders.

• Identify and apply the appropriate terms and conditions for each order.

• Monitor and manage the complete order lifecycle from receipt to fulfillment.

• Communicate with customers via email and phone to address inquiries and provide updates.

• Serve as a liaison between various departments, including finance, shipping, and supply chain.

• Manage and fulfill customer requests for expedited shipping dates.

• Provide customers with timely updates on the status of their orders.

• Handle requests related to Representatives & Certifications.

• Process internal sales orders (SOs).

• Manage customer requests for order modifications or cancellations.

• Escalate high-priority tasks to senior staff with analysis and recommended actions.

• Handle exchange and return requests efficiently.

REQUIRED QUALIFICATIONS

• High school diploma or GED.

• Minimum 1 year of sales administration or supporting a sales team.

• Proficiency in numeracy.

• Prior experience in a fast-paced office environment, experiencing multiple deadlines.

• Highly proficient in Google Suite and MS Office (Excel, Word, PowerPoint).

• Solid experience using a CRM system.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Demonstrated critical thinking, initiative, and problem-solving capabilities.

• Accurately follow instructions and confidently improvise in even the most ambiguous situations.

• Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable.

• Excellent and effective oral and written communication.

COMPENSATION

The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate’s experience and qualifications.

CA Pay Range

$24—$26 USD

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to International positions; only job postings for positions located in the US. All Employment is contingent upon the successful clearance of a background check.

Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.

*Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.