Job Information
Beacon Hill Staffing Level 2 Technical Support in Los Angeles, California
As an IT Senior Specialist, you work closely with a team of IT professionals with the main responsibility of implementing local IT projects, providing solutions to issues, and helping manage local stakeholders to ensure the team is delivering a high level of customer service to colleagues and visiting clients. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance and all other technology needs of the office.
*Responsibilities: *
- Provide diligent customer care through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned teams in a fast-paced environment
- Supporting the user community by providing tailored solutions for their technology while on-site in offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
- Preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established requirements and detailing vital and routine technical procedures as well as end user literature
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Track and fix video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)