Jobs for People with MS: National MS Society

Customer Support Expert III - Sony Imaging

LocationCA - LOS ANGELES

Elevate Customer Experience with Sony Visual Imaging! We are hiring a Support Expert!

ActionLink is seeking a Customer Support Expert to provide administrative and customer service support in the professional video and camera sector. Responsibilities include quote creation, inventory management, billing, customer communication, and product assessment. This role is crucial for processing repair estimates, invoicing, and managing customer relationships through effective communication and timely updates. It also involves proactive inventory management, active participation in team meetings and resolving customer conflicts while achieving key performance indicators.

*What we offer: *

• Compensation; $31.00-$34.00 per hour with $1,500 sign on bonus payable 120 days after hire date.

• Work environment: Onsite based in the Client's facility

• W-2 employment: bi-weekly pay schedule and direct deposit

• Health benefits: medical, dental, vision, life and prescription insurance plans

• 401(k) retirement plan with employer match

• Paid time off and paid holidays

What you will do:

• Repair Operations

• Prepare repair quotations based on evaluations, diagnoses, and customer requirements

• Manage billing, issue credits and collaborate to meet revenue goals

• Update repair order statuses in Sony’s system for accurate tracking

• Customer Service

• Assist walk-in customers and key accounts, maintaining professional communication

• Monitor Salesforce cases, email accounts, and phone systems for timely responses to customer inquiries

• Provide updates on repair progress and resolve customer conflicts

• Administrative and Financial

• Manage vendor invoices and process payments and expense accounts

• Maintain a tax-exempt report database

• Respond to accounting and finance team inquiries

• Inventory Management

• Coordinate with parts distributors, manage local supply levels and handle inventory accounts and scrapping

• Provide administrative support, manage parts inventory, and handle billing

• Assist customers over-the-counter, address inquiries and coordinate with internal departments

• Assess products for repair, coordinating associated shipping and receiving tasks.

• Leverage understanding of camera functionality—including Pro Video and mirrorless cameras—to address customer needs.

• Utilize Excel for data management while effectively multi-tasking in a fast-paced environment.

Position Requirements:

• Preferred 3-5 years of experience in the broadcast industry or within service/repair operations.

• Proficient in Windows PCs, SAP systems, and Microsoft Office tools (Outlook and Excel)

• Organized with excellent attention to detail and follow-through

• Exceptional communication skills for managing customer relationships effectively

• A sound understanding of tax exemptions in the film industry

• Financial acumen with the ability to analyze and interpret revenue and credit data

• Must be mobile; required to sit and/or stand for a minimum of four (4) hours and able to lift 50 lbs.