Jobs for People with MS: National MS Society

Description

Join our team as a Patient Navigator in Radiation Oncology, where you'll play a pivotal role in ensuring our patients receive seamless, coordinated care across all our locations.

Key Responsibilities:

• Primary Point of Contact: Serve as the key liaison for patients, beginning from their initial scheduling and continuing through their entire treatment process.

• Coordination and Communication: Facilitate day-to-day coordination and communication for patients, ensuring they have all necessary information and understand the next steps in their care.

• Authorization Management: Obtain necessary authorizations and clearly communicate the approval process to patients, providing them with a smooth, stress-free experience.

• Tactful Interaction: Maintain effective communication on all levels through professional and tactful interactions, ensuring a positive patient experience.

• Proactive Support: Manage the patient's journey proactively, ensuring all aspects of their care are efficiently organized and any obstacles are promptly addressed.

• Multitasking Ability: Perform responsibilities with frequent interruptions and distractions, maintaining a calm and organized approach.

• Additional Assistance: Provide general assistance, including triaging phone calls and supporting the front desk as needed.

Salary: $28.23- $40.44 hourly

Qualifications

Required:

• Ability to utilize CareConnect to register, encounter, and arrive patients, and to retrieve patient records.

• Skill in using Word and Excel.

• Ability to type with speed and accuracy.

• Working knowledge of Oncology, cancer, and medical terminology.

• Skill in prioritizing assignments when faced with heavy workload, deadlines, interruptions, and competing requests for service in order to complete tasks in a timely manner.

• Skill in reading correspondence and other written communication in order to determine the urgency of the communication and who should be made aware of it.

• Skill in writing grammatically correct routine business correspondence such as informational letters, memoranda, and notification letters.

• Skill in interacting diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel.

• Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation.

• Ability to recognize and deal appropriately with sensitive and confidential issues.

• Ability to utilize CareConnect to register, encounter, and arrive patients, and to retrieve patient records.

• Skill in using Word and Excel.

• Ability to type with speed and accuracy.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.