Jobs for People with MS: National MS Society

Job Number 24104724

Job Category Event Management

Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary:

As Senior Groups & Event Manager at St Pancras you will prepare all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent high-level service throughout the pre-event, event and post-event phases of hotel events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Supports and acts on behalf of the Director of Event Management in his/her absence. Supervises the Event Management Team on a daily basis offering support and guidance to Event Managers/ Event Co-ordinator.

Responsibilities: Here's what your journey with us entails

• Prepares all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensures compliance with Marriott Operating Standards to maintain brand integrity.

• Displays leadership in guest hospitality and ensures consistently high levels of customer service throughout all phases of hotel events. Ensures products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strives to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).

• Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximizes revenue by up selling contracted products to event planners and attendees. Identifies additional revenue opportunities for the hotel based on the event profile.

• Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding events.

• Acts as the liaison between field salesperson and customer throughout the event process (pre-event, event, and post-event).

• Manages group room blocks and meeting space of assigned groups.

• Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.

• Leads pre-event and post-event meetings for assigned groups as necessary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.

• Annual Bonus determined by personal and business performance.

• Private Medical Health coverage.

• Pension scheme participation.

• Life Assurance coverage.

• Annual Performance Review pay adjustments.

• Complimentary Gym and spa access.

• Free St Pancras Experience for you and a guest.

• Free meals while at work.

• Dry-cleaning service availability.

• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.

• 50% discount at any of the St Pancras outlets.

• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.

• Travel ticket season loan.

• Cycle to work scheme.

• Employee Assistance Programme access.

• Comprehensive Training and Development programme participation.

• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.