Jobs for People with MS: National MS Society

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Revenue Operations Senior Director UKI (Hybrid)

We are looking for a UKI (United Kingdom and Ireland) Revenue Operations leader to drive our ICA growth. As a key member of the global Revenue Operations & Business Performance team, you will be responsible for boosting ICA results and make sure all components of the revenue operations are fully aligned for efficiency, from product strategy and go-to-market activities. This is a high-impact, high-stakes role, working in full partnership with the UKI Operations GTM VPs.

You’ll strive in this role if you love identifying areas of strengths regionally that have potential for global expansion, with a focus on Sales but interacting as well with Marketing, SDR, Presales, Customer Support, Implementation and Support teams to increase customer acquisition, satisfaction & retention. Identifying process optimization areas that will make the lives of our Go-To-Market teams easier will also be one of your key prerogatives, working hand in hand with our Revenue Systems team in that process. A data analyst at heart, you will have the mandate to own, develop, socialize & hold all teams accountable to KPIs.

Opportunity is hybrid based out of our Stratford, London.

Your role in our future

• Running weekly Forecasting process for the ICA UKI region, in partnership with Operations leadership,

• Support GTM teams’ interactions, making sure insights and feedback loops are shared and striving to improve performance,

• Synthesize data and be able work with finance and executive leaders on impact and strategy,

• Support the roll out of compensation plans, and ongoing management of commission process alongside Finance teams,

• Providing actionable intelligence on sales operations, rep performance, conversion rates, and other lead to cash KPIs on a recurring basis,

• Constantly review business processes to drive strategic alignment and deliver timely business insight, in coordination with the global Revenue Operations & Revenue Systems teams,

• Partner with GTM teams to ensure a high level of data quality in our systems, elevating customer data to a strategic asset,

• Lead, direct, evaluate and develop Sales Operations staff so that activities are completed accurately and on time,

• Drive transversal revenue projects that will shape the future of ICA,

• This role is initially focused on the ICA UKI Operations, but has potential to grow into a larger geographic scope over time,

Your profile

• Solid understanding of the tech industry and the SaaS world,

• Knowledge and understanding of Marketing, SDR, Sales, and Customer Success roles and processes,

• Solid functional understanding of salesforce.com CRM, ideally with a level of SFDC certification,

• Expert in Excel, and ability to deliver, clear, concise recommendations through PowerPoint or Word,

• Experience with creating and maintaining reports and dashboards that tell a story & drive to conclusions & actions

• Excellent analytical skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions,

• Solid verbal and written communication skills, and highly organized; project or program management experience is a plus,

• Ability to escalate problems and roadblocks as needed,

• Ability to manage a team,

#LI-CS7

#LI-Hybrid

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.