Jobs for People with MS: National MS Society

Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible. Amazon is seeking an exceptional Program Manager who will be part of a start-up group that’s defining and building cutting-edge products and service capabilities supporting Amazon’s current and future delivery initiatives. Come join the team and help us make history!

As Program Manager, HB Capacity/Quality, you will be responsible for managing significant operational processes across our European 3P operations. You will be implementing standardized process and quality improvement for the heavy-bulky (HB) portion of the GTS 3P network. To be successful in this position, you need to be comfortable driving operational projects in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization. This role will include a mix of operational projects and short term tactical tasks. The ideal candidate has a broad skill set including excellent business judgment, deep curiosity about how things work, strong written and oral communication skills and a passion for creating effective processes and mechanisms that scale.

Key responsibilities include:

• Deliver a comprehensive analytics capability to forensically investigate our processes, operations and technical systems, providing detailed, data-driven insight to shape our program and operational decisions

• Working with carrier operations stakeholders to evaluate and support business decisions in an ambiguous environment

• Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from a wide range of worldwide stakeholders

• Develop regular program communication, including timelines, status updates, and performance reviews

• Proactively build and manage relationships with key internal and external stakeholders across a range of businesses

Location is relatively flexible on this role and it could also be based in Germany or Luxembourg.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• Bachelor's degree

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience working cross functionally with tech and non-tech teams

• Experience defining program requirements and using data and metrics to determine improvements

• Experience in program or project management

• Experience implementing repeatable processes and driving automation or standardization

• Experience defining and executing program requirements

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership

• Experience leading process improvements

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).