Jobs for People with MS: National MS Society

Job Number 24115678

Job Category Rooms & Guest Services Operations

Location Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

We are hiring a Night Manger

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here

• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.

• Work alongside some amazing talent - award winning, experienced hospitality professionals

• Discounted room nights & food and beverage - because your well-being means so much

• Complimentary laundry, free meals on duty

• Access to fabulous and flexible benefits to help you in and out of work

POSITION SUMMARY

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks

• Follow up with guest regarding satisfaction with guest-related issues.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Process all payment types such as room charges, cash, checks, debit, or credit.

• Set up accurate accounts for each guest upon check-in.

• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

• Block rooms in the computer and identify designated requirements and requests.

• Contact appropriate individual or department (e.g., Concierge, Housekeeping) as necessary to resolve guest call, request, or problem.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Review shift logs/daily memo books and document pertinent information in logbooks.

• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.