Jobs for People with MS: National MS Society

Global Client Change Leader is a strategic role within global securities services client organisation to deliver and execute client change program across securities services predominantly custody and funds businesses.

Job Background / Context:

• Citi is driving a period of sustained change in a complex and challenging market environment. This role entails leading one of the major initiatives in securities services business to drive our strategic client change agenda.

• The role will lead the future state of client change by digitizing the current processes, establishing a disciplined approach and commercializing end to end client change delivery.

• Client Change Leader will partner with key stake holders in product, operations, technology and client organization to help standardize, digitize, and commercialize client change from the outset to create capacity and help reduce redundant, manual processes.

Principal Accountabilities:

• Lead client change management as a strategic initiative for the business partnering with key stake holders in operations, technology and client organization.

• Take ownership for delivering a consistent change delivery model globally across custody and funds businesses /clients leveraging technology.

• Reinforce commercial discipline and manage a consolidated global change portfolio in line with p&l principles.

• Drive adoption of digital technology and optimize end to end process flow across all geographies and businesses to enhance client experience.

• Partner with technology, operations, client teams and product to prioritize change projects and strategic client deliverables.

• Create a robust MIS discipline globally to across all key business drivers of cost, recovery, ops and tech resource deployment, p&l, and client experience.

• Manage the strategic program within the allocated resources and budget.

Skills:

• Robust working knowledge of custody and funds services business across all functional aspects in particular funds operations.

• Proven experience in delivering strategic, complex client projects with Agile tech collaborating with internal and external senior stake holders.

• Strong client, communication, teamwork, presentation and coaching skills.

• Strong ability to establish, build and maintain strong effective working relationships at all levels across the organisation.

• Proven experience using modern technology, architecture and infrastructure.

• Demonstrated ability to work independently as well part of virtual teams to deliver on strategic outcomes.

Qualifications:

• Graduate level or equivalent professional qualification.

• Significant experience and expertise within custody and funds services.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.

• A discretional annual performance related bonus.

• Private medical insurance packages to suit your personal circumstances.

• Employee Assistance Program.

• Pension Plan.

• Paid Parental Leave.

• Special discounts for employees, family, and friends.

• Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Marketing

Job Family:

Marketing Program Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.