Jobs for People with MS: National MS Society

Credit Controller Team Lead

Date: May 21, 2024

Brand: Operations OO

Location:

London, GB

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Job Scope and Responsibilities

The role of the Credit Control Team Leader will be to provide support to the Credit Control Manager in the delivery of the Credit Control function for UK market.

You will be an integral part of the team, supporting with both the day-to-day Credit Control duties as well as working closely with the Credit Manager to maximize team performance and build relationships across the business.

Areas of Responsibilties and related activities

• Direction setting, monitoring and reviewing the team activity implementing ideas and processes to ensure high performance of the credit management function;

• Building effective business relationships with internal departments and external customers to maximise cash collection whilst minimising risks;

• Investigation and resolution of credit risks and problem accounts, reviewing and managing issues and significant transactions;

• Ensuring that the company credit policy is adhered to including monitoring the application of appropriate credit limits and the risk profile of customers;

• Training, Development and Coaching of Credit Control Team;

• Motivating and supporting the learning and development of your team

• Regular meetings with direct reports to include goal setting and performance reviews

• Performance Reporting;

• First point of escalation on non-resolved accounts

• Managing existing end of collection path process and escalating

• Lead projects and assist with testing when required

Technical Skills

• Have previous management experience within a credit control department and possess a working knowledge of credit control procedures;

• Be an influential team player with the ability to build working relationships and communicate effectively across the business, including working closely with customer service and sales teams;

• Have the ability to build successful relationships with external customers and resolve complex issues on a timely basis;

• Be someone that positively embraces change and can demonstrate previous success in driving improvements to credit risk management and operating procedures;

• Be proactive and reliable with a positive, flexible working attitude;

• Have the ability to set tough but achievable targets for the team and monitor progress towards those targets;

• Be highly skilled in prioritising tasks with the ability to perform to a high standard under pressure and consistently meet deadlines;

• Possess excellent analytical skills to identify key trends and risks and formulate appropriate solutions;

• Have full working knowledge of Microsoft Office with strong excel skills and ideally experience with SAP; and

• Preferably have Wholesale/Retail experience.

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