Jobs for People with MS: National MS Society

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

EMEA Operations is responsible for efficient and accurate processing, ranging from single-touch, single entry to multi-touch, complex transaction processing including, middle office and subject matter expert (SME) support services.

The Payment Operations team is responsible for servicing MUFG Corporate Client payments, multi-currency direct and indirect clearing services, fraud transaction monitoring, industry developments across all cash related functions and supporting the EMEA Operations Accountable Executive (AE) as Payment Service owner.

The Payment Operations team leads on all payment related investment projects, regulatory changes and is responsible for industry changes linked to cash and settlement services and products.

MAIN PURPOSE OF THE ROLE

• Ensure excellent client service levels are maintained through acknowledging and responding to requests and queries in a timely manner, including instant message team chats

• Overseeing the department workflow to ensure transactions are processed on time, escalating any issues to the Deputy and Team Lead

• Oversight and final approval of all department checklists

• Escalate all processing issues to Payment Operations management team including incidents, errors and near miss volume increases

• Regular analysis of offshore KPI/KRI’s including near miss templates

• Update and tracking of department MI

• Provide SME knowledge to offshore teams including explaining key stakeholder expectations (Front Office, Product teams etc)

• Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-departmental collaboration

• Provide input and suggestions on key issues and deliver assigned tasks on time

• Lead of process improvements and regular procedure updates

• Support Payment Operations management team on meetings agreed KPI/KRI’s

• Deputise for Deputy Team Lead(s) including overseeing daily workflow, meetings and external forums

• Identify areas of risk including prompt escalation

• Where incidents occur, ensure that these are escalated on a timely basis suggesting areas for remediation

• Be a contact and escalation point for team members and other departments, resolving questions and providing accurate guidance

• Lead on assigned industry changes ensuring key stakeholders are informed and change is well managed

• Demonstrates positive approach to work including supporting change activities

• Takes an interest in the wider Operations and MUFG identifying opportunities for further collaboration

KEY RESPONSIBILITIES

• Supervision of daily processing of onshore and offshore teams, namely payments, clearing and fraud transaction monitoring

• Management of all queries including instant message chats

• Escalation of processing issues (including errors and urgent/sensitive queries)

• Understand all internal and external processes and procedures and the effect they have on the Bank and provide effective well-structured training and supervision to ensure team members are well trained and motivated with strong oversight and leadership

• Support training of wider team on Bank policy, procedures and external regulations

• Support and mentor junior and new staff in the team

• Accurate and timely management of the team MI

• Deputise for Deputy Team Leads at various meetings providing SME knowledge and opinion

• Be readily available to provide customers, Internal and External, with sound knowledge and guidance and ensure department’s timely completion of its responsibilities in line with customer and Management's high expectations

• Initial escalation point for Front Office, Product and Network Management teams

• Build effective relationships within the team, deal with situations consistently, honestly and fairly

• Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-departmental collaboration.

WORK EXPERIENCE

Essential:

• Significant back office banking experience (at least 5 years).

• Recent practical experience within a Liquidity Management environment.

• Knowledge of TARGET2/EURO1/STEP2/CHAPS/SWIFT

• Demonstrable supervisory skills/experience (at least 3 years), including the ability to organise and effectively manage team members to achieve goals of department, division and bank.

• Experience of working in a fast-moving environment under time pressure whilst retaining strong attention to detail.

Non-Essential, but advantage:

• Experience of ISO20022

• Experience of Intra-day liquidity Management tools.

• Experience of OVS/GPP

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential:

• Working knowledge of Microsoft products to Intermediate level (Word, Excel etc).

• A high degree of accuracy and attention to detail.

• Strong decision-making skills, with excellent communication (written and verbal skills).

• Recognise the need for change and the ability to generate new ideas, document and present this for further consideration.

• Knowledge of SWIFT, CHAPS, TARGET2, EURO1, STEP2 or associated low value payment systems.

Education / Qualifications:

Essential:

• Educated to at least GCSE Grade C level or equivalent in Maths & English

PERSONAL REQUIREMENTS

• Excellent communication skills

• Results driven, with a strong sense of accountability

• A proactive, motivated approach

• The ability to operate with urgency and prioritise work accordingly

• Strong decision-making skills, the ability to demonstrate sound judgement

• A structured and logical approach to work

• Strong problem-solving skills

• A creative and innovative approach to work

• Excellent interpersonal skills

• The ability to manage large workloads and tight deadlines

• Excellent attention to detail and accuracy

• A calm approach, with the ability to perform well in a pressurised environment

• Strong numerical skills

• Excellent Microsoft Office skills (Word & Excel).

• A confident approach, with the ability to provide clear direction to your team

• Excellent managerial/leadership experience

• The ability to lead a high performing team

• A strategic approach, with the ability to lead and motivate your team

• The ability to articulate and implement the vision/strategy for the Liquidity, Fraud & Industry department.

• Able to manage difficult staff situations, and resolve to a satisfactory outcome.

• Support others in their development and training.

• Nurture excellent relationship, across EMEA offices.

• Able to learn new functions quickly and support functions across the team.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute