Jobs for People with MS: National MS Society

Description

Job Summary: We are seeking a skilled and motivated Desktop Support Technician to provide on-site technical support to our client's employees! The ideal candidate will have a strong background in troubleshooting hardware and software issues, excellent communication skills, and the ability to work independently.

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, printers, and other peripherals.

• Install, configure, and maintain operating systems and software applications.

• Troubleshoot hardware and software issues, providing timely resolution to ensure minimal disruption to users.

• Assist with the setup and maintenance of user accounts, permissions, and passwords.

• Perform regular maintenance and updates to ensure system security and efficiency.

• Respond to support tickets and service requests in a timely manner.

• Provide support for remote users as needed.

• Maintain inventory of hardware and software assets.

• Document technical procedures and solutions.

• Collaborate with other IT team members to identify and resolve complex issues.

  Requirements

Qualifications:

• High school diploma or equivalent; additional technical certifications or coursework, preferred.

• Proven experience as a Desktop Support Technician or similar role.

• Strong knowledge of Windows and Mac operating systems.

• Familiarity with various software applications and remote desktop tools.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills, both written and verbal.

• Ability to work independently and manage time effectively.

• Customer-focused attitude with a commitment to providing high-quality support.

• Physical ability to lift and move computer equipment as needed.

Preferred Qualifications:

• Associate or bachelor's degree in information technology, Computer Science, or a related field.

• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications.

• Experience with network troubleshooting and support.

Work Environment:

• This position is based on-site at

• Standard working hours are 40per week, with occasional after-hours support required.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .