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PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site (https://careers.pagerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!

PagerDuty is seeking a Community Program Manager in Lisbon to join our diverse, customer-focused team! As a Community Program Manager , you will be a member of our Developer Advocacy team within the Product Marketing organization. You will be responsible for the day-to-day operations of PagerDuty’s digital community and forums. This is an exciting opportunity to lead a best-in-class PagerDuty production: building on the incredible foundation of brand love PagerDuty has created to deliver a virtual home for lively and informative online discussions, events, product ideation, and knowledge sharing. To the community, you will represent PagerDuty. To PagerDuty, you will represent the community. The ideal candidate will have a proven background driving adoption and enhancing community engagement for a technical user persona.

KEY RESPONSIBILITIES

• Drive adoption of the PagerDuty Community online forums.

• Drive employee engagement and activity within the community so that community members get timely responses from relevant experts.

• Deliver community monthly reporting and analysis on key trends, identifying areas for additional scrutiny, including internal metrics and external metrics such as content usage and SEO reporting to measure the success of the program.

• Own and administer the community, including user account management and moderation escalation.

• Independently, concept and implement membership campaigns to invite new members to the community.

• Successfully build relationships and Partner with Customer Success, Sales, Support, and Product teams to drive strong engagement in our digital community and to implement best practices.

• Manage content to ensure questions/threads are in the right forum and acknowledged in a timely manner.

• Demonstrate and provide training on community features, business challenges and solutions to internal and external stakeholders. Create and maintain all internal and external documentation for the online forums platform, including best practices, systems, policies, and processes.

• Bridge and ensure collaborative communication between internal and external communities, engaging with subject matter experts (SMEs) where relevant.

• Monitor community health and vibrancy, and produce reports on relevant issues and outcomes, providing recommendations for improvement.

• Architect programs (contests, webinars, giveaways) to drive adoption and success within our community.

• Articulate the overall roadmap for the community, including style, technical, and usability improvements, including navigation, structure, personalization, and automation.

• Leverage polling and survey tools to measure community member experience and sentiment.

BASIC QUALIFICATIONS

• 3+ years Community Management experience managing digital forums to drive online discussions, events, product ideation, and knowledge sharing.

• Experience working with technical communities (e.g. developer or devops communities) or experience in a technical role (software development or customer success).

• Experience working in an enterprise environment with remote teams, preferably in a global SaaS company.

• Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting, etc.)

• Proven ability to execute tasks with high quality and within time constraints.

PREFERRED QUALIFICATIONS

• Effective and versatile written and interpersonal communication skills.

• Comfortable in a fast-paced/dynamically changing environment.

• Professional online community knowledge management or moderator experience is preferred.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week , so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.

• Run Together | Build strong teams that amplify our impact on users.

• Take the Lead | Disrupt and invent to be the first choice for users.

• Ack + Own | Take ownership and action to deliver more efficiently to users.

• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) .

Your package may include:

• Competitive salary

• Comprehensive benefits package from day one

• Flexible work arrangements

• Company equity*

• ESPP (Employee Stock Purchase Program)*

• Retirement or pension plan

• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

• Generous paid vacation time

• Paid holidays and sick leave

• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO

• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

• Paid volunteer time off - 20 hours per year

• Company-wide hack weeks

• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.