Jobs for People with MS: National MS Society

Description We are offering an exciting opportunity for a Customer Experience Specialist based in Linthicum, Maryland. This role will be centered around providing exceptional customer service and support in a manufacturing context. The primary responsibilities will include order entry, tracking delivery updates, and addressing customer inquiries. This role is essential in ensuring customer satisfaction and maintaining a positive company image.

Responsibilities:

• Manage and process customer orders efficiently and accurately

• Provide timely and accurate updates on delivery tracking information to customers

• Address and resolve customer issues, questions, and concerns promptly and professionally

• Identify the status of an order and communicate it to the customer effectively

• Handle inbound phone calls and provide exceptional customer service

• Utilize the company's ERP system to maintain accurate records and perform necessary tasks

• Collaborate with the manufacturing team to ensure customer orders are fulfilled as per their requirements

• Foster a positive relationship with customers to enhance overall customer satisfaction and loyalty

• Uphold the company's standards and policies in all customer interactions

• Continuously strive for improvement in customer service quality by identifying and implementing new strategies and techniques. Requirements • Proficient in using Database and Microsoft Excel

• Demonstrated experience in Customer Account management

• Proven track record in achieving Customer Satisfaction

• Previous experience in a Customer Service role

• Familiarity with Customer Success strategies and processes

• Knowledge of Oracle software

• Experience in a Manufacturing Company environment

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities and attention to detail

• Ability to work in a fast-paced, dynamic environment

• Ability to work collaboratively in a team environment

• Proven ability to handle multiple tasks at once

• Strong organizational and time management skills

• Willingness to continuously improve knowledge and skills

• High level of professionalism and integrity

• Flexibility to work different shifts, including evenings and weekends, if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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