Jobs for People with MS: National MS Society

Hybrid- Lindon, Utah

Description

Implementation Specialists are a part of our Client Onboarding team which focuses on delivering a

smooth and easy starting experience to new clients. This role is both internal and external facing

and responsible for integration, implementation, testing and training on our software within a 3rd

party partnering software. You will be remotely assisting with all hardware and software provided

by Integrated as well as our solutions and services during and immediately

following the implementation process. An Implementation Specialist is expected to understand

computer and network functions enough to be able to identify and resolve complications that arise

during configuration and testing.

Integrate and implement software solutions, hardware and services for new client accounts

● Remotely install Integrated hardware and software

● Setup and configure integrated hardware

● Enter client processing account credentials into partner software

● Configure integration with partner software

● Test and confirm ability to perform all integrated features

● Train clients on how to use integrated features and Integrated reporting

tools

● Clearly and concisely document all client interactions according to department procedure,

keeping detailed, accurate notes; update account statuses as needed

Provide customized training on standalone hardware and online portals

● Provide custom tailored training to clients on use and best practices for online virtual

terminal, credit card and ACH reporting, payment requests, and user creation based on their

business needs

● Provide detailed training on integrated business analytics tools

● Train clients on setup, use and function of non-integrated, standalone EMV devices

Client F1rst with a servant mentality

● Approach every client interaction with the client’s specific needs in mind

● Provide every client with a ‘White Glove’ experience by helping them feel and understand

our passion for their success

● Help our clients understand the value, not just the function, of our software, solutions, and

services

● Understand our clients business timelines, monitoring their account, and following through

with our clients as they pass their important onboarding milestones

● Receive and accept client feedback, coordinating with other departments as necessary to

drive a continuous differentiated, positive experience for the client

Communication and Collaboration

● Frequently collaborate with partners and internal development teams to improve

documentation, processes and resolve client concerns

● Utilize gmail to respond to client email request

● Utilize Google Meetings to interact with clients and provide group trainings

● Utilize other G Suite services to communicate with internal teams

Understand and adhere to PCI process and procedure

● Perform the necessary level of data verification for client interactions

● Understand the basics of PCI requirements for clients and be able to help answer or direct

their PCI related questions

Post Implementation Responsibilities

● Follow-up with clients on their go-live date to confirm successful processing.

● Provide additional training or configuration as necessary

● Facilitate communication between the client and appropriate parties for questions or

requests as necessary

Knowledge growth

● Add and research entries into the company knowledge base

● Crosstrain within department roles to be a backup resource when needed

● Research and learn new GlobalPayments Integrated products, integrations, and partner

products

Other duties as Assigned by Supervisor/Manager

Regular attendance and compliance within the schedule assigned

Skills

Implementation, Technical support, terminal service, cloud

Additional Skills & Qualifications

● 2-3 years of Implementations experience (or equivalent in technical support and client

success)

● Strong client service and professional skills over the phone

● Have a servant mentality and be able to put the needs of the client first

● The ability to communicate effectively in both written and verbal formats

● Multitasking capabilities and strong attention to detail

● Excellent logic, reasoning and decision making skills

● Ability to quickly learn and adapt to changing technology

● Ability to work under pressure, in a team environment

● Ability to troubleshoot Windows and Apple based Operating Systems

● Understanding of high level concepts around Terminal Services, Cloud Based Software and

Software as a Service (SaaS)

● Understanding of home/ business networks (wire and wireless) using multiple network

technologies and consumer/business peripherals, such as switches, routers, modems,

printers, etc.

● Understanding of networking technologies TCP/IP, DNS, and firewalls

● Understanding of internet connectivity using cable, DSL, satellite, dial-up

● Understand Terminal Services, their functions/limitations, and how to configure software

and hardware in that environment

Preferred Qualifications:

● Previous experience with SalesForce, Confluence, and G Suite

● Understand the concepts around load balanced servers and distributed computing

● Understand the concepts around Virtual Machines, how they are used and how setup

varies when using a virtual machine

Pay and Benefits

The pay range for this position is $21.55 - $21.55/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lindon,UT.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.