Jobs for People with MS: National MS Society

NEW CREDIT UNION HQ IN LOS ANGELES, OPENING NEW BRANCH IN LEWISVILLE, TX!

LOOKING FOR CONTACT CENTER LEAD TO JOIN THEIR TEAM!

ON SITE!

DIRECT HIRE!

Description:

As a vital team member in the Member Experience Contact Center, you will play a crucial role in fostering strong member relationships through personalized service and tailored financial solutions. By effectively identifying member needs and aligning them with offerings, you will contribute to enhancing their financial well-being. Your responsibilities will involve a variety of tasks, from processing transactions to providing guidance on loan applications. Upholding service standards with every interaction, you will work towards individual and team performance goals while also supporting the credit union's business development initiatives through proactive outreach and frontline support.

Success in the Member Experience Contact Center Lead position requires a diverse skill set and a deep understanding of financial services. Candidates should possess exceptional communication skills, both verbal and written, to engage effectively with members and promote products and services. Proficiency in utilizing various software tools like Windows, Word, Excel, and Internet applications is essential for streamlining operations and enhancing member interactions.

Skills:

Contact center, Escalations, Credit Union

Top Skills Details:

• Credit Union Experience in a contact center

• Handle escalations & overrides

• Training & Development

Qualifications

• The ability to maintain a high level of confidentiality,

• strong grasp of financial products and services, is crucial for providing tailored solutions that meet members' needs.

• With a minimum of 3 years' experience in a financial services call center, along with cross-selling and telemarketing expertise, the ideal candidate will excel in building lasting relationships and driving business growth.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.