Job Information
Overhead Door Corporation Representative, ASD Customer Care I - 3083 in Lewistown, Pennsylvania
Representative, ASD Customer Care I - 3083
DESCRIPTION/RESPONSIBILITIES: * Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). * Respond to customer requests for information concerning order tracking, order expediting and product availability. * Perform order entry at both sales invoicing level and request for products from supply plants. * Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. * Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. * Process all necessary paperwork for the daily operation of the sales center as required. * Other duties as assigned.
Qualifications * 1-3 years Customer Service experience, door industry preferred * Attention to detail and problem solving. * Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. * Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. * Strong math skills required. * Willingness to learn product and processes, and work as a team
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity