Jobs for People with MS: National MS Society

About The Pennsylvania Homecare Association (PHA): PHA is a statewide organization of 700+ home health, home care and hospice agencies looking to hire! PHA is posting this opening on behalf of their member organization, RubyWell.

What You'll Do as Regional Caregiver Support Manager:

You'll join a small but mighty team of passionate experts in the health tech, Medicare, and caregiving spaces who deeply respect and value the work of our country's 53 million unpaid family caregivers. We've established relationships with a cohort of caregivers that we are in the process of training to become Home Health Aides and who are early testers of the RubyWell caregiving platform. So far, our outreach has been limited to the state of Pennsylvania as our initial launch state. Now we need help bringing our offering to caregivers across the Northeastern US, guiding them through eligibility reviews, application submission, training them on our RubyWell platform, and supporting Home Health Agencies (HHA) as they onboard the caregiver and care recipient, and initiate care to this new customer base.

Reporting to the COO, you will:

• Source and cultivate new family caregivers: Working with the HHA sales lead and marketing team, you will help RubyWell develop a highly efficient recruitment funnel that identifies family caregivers who believe they are caring for an eligible candidate, and guides them through the program eligibility and application process.
• *Manage training partnerships: *Work with and manage the RubyWell training partners that will take the caregivers through the required online and in-person training and certification requirements per state. 
• Assign and manage caregiver training: Coordinate caregivers and RubyWell's training partners in each state and ensure the training requirements are met from initiation to certification so that each caregiver who enrolls has the best possible chance of completing coursework and being hired by an agency.
• Develop and manage the Home Health Agency onboarding processes: Partner with RubyWell's Home Health Agency (HHA) partners to define, document and manage the interview and hiring processes for the family caregivers (trained as Home Health Aides). Work with the product team to automate this process.
• *Optimize Caregiver Success tools and processes: *Be the subject matter expert on all caregiver success tools (HubSpot) and processes for the RubyWell team. Identify new 3rd-party products and features to optimize the onboarding experience for family caregivers (trained as Home Health Aides) and HHAs.
• Collaborate cross-functionally: Work closely with the HHA sales lead, marketing, product, and operations teams to align messaging, refine caregiver recruitment strategies, optimize caregiver to HHA onboarding, gather product feedback, feature requests, and concerns, and ensure seamless handoff and support of Home Health Aides from sales team through to revenue obtainment.
• Provide emotional and practical support -- Answer questions, troubleshoot challenges, and offer encouragement to caregivers as they navigate eligibility, training, and transitioning into professional roles. This will require regular caregiver communications through text messaging and phone calls and the need to build professionally supportive relationships with many of the caregivers along the way.
• Leverage workforce development programs -- Work with associations and other partners to identify and access state and federal funding opportunities that support caregiver training and employment.
• Develop educational resources -- Help create FAQs, guides, and other materials to support caregivers as they complete their training and certification.

What We're Looking For:

As an early stage, venture-backed tech startup, we're looking for a candidate who's excited to help build a company that's paving a path to financial stability for all fam ly caregivers through fair compensation for the work they're already doing. We're seeking someone who's committed to propelling our growth, overdelivering on our caregiver success goals, and who brings the following skills and experience:

• Interest in understanding the spectrum of home health services, agencies and the home healthcare industry; and, staying informed about home healthcare policies, caregiver support trends, and best practices to continuously improve services.
• Exceptional interpersonal and communication skills, with a knack for effectively interacting with caregivers, partners, and internal teams, ensuring clear, compassionate, and timely interactions; and  the ability to communicate value propositions to caregivers and Home Health Agency operations staff.
• Proficiency with HubSpot CRM and case management tools to optimize recruitment and funnel efficiency, to monitor and track caregiver progress and identify blockages in the funnel, to document interactions, and to optimize support workflows; tracking, analyzing and reporting on key metrics; identifying challenges; and continuously building a more efficient recruitment, onboarding, and training engine.
• Experience building and maintaining strong relationships with constituents; resolving client concerns and challenges quickly while maintaining professionalism, empathy, and confidentiality.
• Proficient in gathering and relaying feedback to leadership teams to drive program improvements and enhance overall support.
• Experience developing and implementing support programs that enhance onboarding, training, and job satisfaction.
• Ability to thrive in a fast-paced environment and pivot strategies as needed.
• A bachelor's degree or equivalent experience; advanced education in healthcare or business is a plus.
• Personal experience as a family caregiver a bonus!

If you don't tick every single box but have other relevant skills or experience you can bring to this role, tell us about it! We want to hear from you, too!

Why Join RubyWell?

• Impactful mission: Be part of a team that's helping to solve the care crisis with the aim to transform the home healthcare industry by solving critical workforce shortages and pave a path to financial stability for family caregivers.
• Growth opportunities: Work directly with the COO and leadership team to shape RubyWell's future.
• Collaborative culture: We value diversity, inclusion, and the unique perspectives every team member brings.
• Competitive benefits: Enjoy a competitive salary, generous health insurance, performance-based incentives, and flexible work arrangements.

Travel and Location:

This role is remote-friendly, but candidates must be willing to travel periodically to meet stakeholders, attend industry events, and collaborate in person with RubyWell's NYC-based team as needed.

Ready to Apply?

Submit your resume and a brief cover letter detailing your interest and relevant experience to randy@rubywell.com.