Job Information
University of Kansas Military-Affiliated Services Coordinator in Lawrence, Kansas
28229BR
Job Title:
Military-Affiliated Services Coordinator
Department:
Military-Affiliated Student Ct
Primary Campus:
University of Kansas Lawrence Campus
Job Description:
40% Student Services & Communications
Visit with and assist prospective and incoming students/families regarding the admission and enrollment process, including navigating VA/TA and other military-related education benefits and locating relevant academic and student support programs, career services, etc.
Serve as a student concierge for KU Student Success Team members, including students’ assigned academic advisor, financial aid advisor, and faculty members.
Advise students on maximizing their VA/TA benefits as they pursue their academic and post-college paths and provide support when they have questions or concerns.
Document and maintain all communication with students resulting from appointments, emails, phone calls, and walk-ins using university-approved systems.
Serve as MASC representative at all prospective and current student tabling opportunities and related events where student connections are created.
Develop rapport and productive relationships with students by creating a community of care with a welcoming environment for students to grow and thrive.
Project a positive, friendly, welcoming experience, particularly when the issue is not easily resolved or requires a lengthy explanation.
Create and plan MASC communication strategies; manage MASC web site, listserv and social media in collaboration with the Academic Success Operations team.
40% MASC Center Operations & Programming/Event Support
Responsible for all MASC front desk coverage and center operations.
Hire, train, schedule, advise, supervise, and evaluate all VA Work Study and student employees to ensure the center is open and operating at optimal levels.
Order and purchase supplies for the center and programs.
Assist the VA Certifying Official during peak periods of student service and as needed. At a minimum, serve as a read-only VA Certifying Official and train student workers in their appropriate level of service in this support area.
Participate in the planning and implementation of Veterans Day Week, Hawk Week, Military-Affiliated Community Advocates program, and additional MASC programming/events.
20% Collaboration, Planning & Other Duties as assigned by Academic Success Leadership
Attend relevant staff meetings and training related to Academic Success Initiatives.
Use University-approved systems for all student records and adhere to Academic Success technology use standards and FERPA guidelines.
Serve on departmental and campus committees as assigned. Examples include:
Serving as secretary of the KU Veterans Alumni Network Executive Council
Serving as the KU Student Veterans of America student organization chapter advisor
Serving on the KU military-affiliated scholarship review committee
Help strategically engage on- and off-campus entities and develop strong partnerships to provide comprehensive support services for military-affiliated students.
Support the department’s strategic efforts, which may include program goals, initiatives, implementation, assessment, and reporting.
Assist with the university’s response to external military- and veteran-friendly surveys.
Other duties as assigned by Academic Success Leadership
Req ID (Ex: 10567BR) :
28229BR
Disclaimer:
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.
Work Schedule:
M-F 8am - 5pm
FLSA Status:
Administrative
Contact Information to Applicants:
April Blackmon Strange
strange@ku.edu
Required Qualifications:
Bachelor's degree with one year of relevant experience or a Master's degree.
One (1) year of experience working with veteran or military-affiliated populations inside or outside of an educational context, evidenced by work history.
One (1) year of experience in professional or student staff hiring, supervision, training, or evaluation by work history and application materials.
Strong written communication skills as demonstrated by cover letter and resume.
Employee Class:
U-Unclassified Professional Staff
Advertised Salary Range:
$48,000-$50,000
FTE:
1.0
Preferred Qualifications:
Master’s degree in a relevant discipline, e.g. higher education administration, counseling, mass communications.
Familiarity with military-related education benefits, i.e. VA or TA benefits.
Experience working with internal and external/community stakeholders to bolster programs and resources.
Position Overview:
Position Overview:
The Military-Affiliated Services Coordinator supports the Lt. Gen William K. Jones Military-Affiliated Student Center (MASC) initiatives for all military-affiliated students through intentional services and opportunities designed to foster academic success and belonging; and provides expertise related to military-affiliated student success that aligns with institutional/unit/division retention initiatives.
The Military-Affiliated Services Coordinator will cultivate opportunities designed to facilitate a successful transition into the academic and social community at KU, from pre-admission to graduation and beyond. Reporting to the MASC Director, this position assists students with navigating campus, identifying campus/VA resources, utilizing various VA and military-related educational benefits, etc.
This position is required to deliver timely, student-centric service to undergraduate, graduate, and online learners at KU. They are required to stay informed of local, regional, and national trends related to military student services and benefits to serve as a resource to students. This role must have knowledge of and experience working with military-affiliated populations and the ability to execute creative and innovative solutions to deliver superior student service.
Unit Overview:
The MASC serves as KU’s centralized resource for Military-Affiliated students as they move to, through, and beyond the university. The University of Kansas averages 1,600 Military-Affiliated students yearly, with more than 900 using VA and/or military TA benefits. The MASC and the Academic Success Operations & Technology team, KU at Leavenworth Student Support Services, Academic Success Navigators, and Hawk Link are part of Academic Success, a division of Academic Affairs at KU. Academic Success advocates for and strategically advances education at the University of Kansas. We work with students from orientation to graduation and beyond.
The University of Kansas offers competitive benefits (https://humanresources.ku.edu/benefits) to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, retirement program, and many other supportive services and benefits including tuition assistance.
About Lawrence, KS
The University of Kansas is located in Lawrence, a community of about 95,000. Only 35 miles west of Kansas City and 20 miles east of Topeka, you will never be far from barbecue, jazz, museum culture, and more. Lawrence has a lively downtown and a thriving arts and music scene, and its local government has enacted ordinances supporting all members of its population. Lawrence locals enjoy the numerous sports and recreational opportunities, local shops, and a wide range of locally owned restaurants.
Reg/Temp:
Regular
Application Review Begins:
01-Jul-2024
Anticipated Start Date:
05-Aug-2024
Additional Candidate Instruction:
A complete application consists of:
Cover letter addressing how you meet the required and preferred qualifications.
Resume.
Contact information for three professional references (including at least one previous or current supervisor).
Completion of the online application.
Only complete applications will be considered. Application review begins Monday, July 1st and continues until a pool of qualified applicants is identified.
Job Family:
Advising,Career&StudentSrv-KUL
Work Location Assignment:
On-Site
Position Requirements:
Travel is less than 25% for occasionally required meetings with advance notice as well as event planning-related local driving.
This is an on-campus, student-facing position that requires working on-site at the Lawrence campus when the center is open. The MASC is open 8 a.m. to 5 p.m. Monday through Friday.